Our market-leading heat pump service plans
Best-in-class service and more cover, for less than half the price of other providers.
When it comes to heating your home, peace of mind is important. That's why we've put together some fantastic optional service plans to go along with your Octopus heat pump.
Our plans
Warranty only: £0
A 5 year warranty for your heat pump and 2 year warranty for hot water tank and radiators installed by us.
Basic: £9 / month
Includes an annual service plus a 5-year warranty for heat pump, hot water tank and radiators installed by us.
Standard warranty
£0 a month – free with your Octopus heat pump install
✅ 5-year warranty for your heat pump
✅ 2-year warranty for other products we installed (like your hot water cylinder and radiators)
✅ Access to our freephone helpline, open 8:00 - 20:00 Monday to Saturday, 10:00 - 18:00 Sunday
✅ No call-out fees for repairs covered under warranty
You still need to arrange and pay for an annual service to validate your warranty but it doesn’t need to be through us – you can use any approved Daikin installer.
Basic plan
£9 per month (£108 per year)
Debited monthly. Includes VAT.
✅ Annual full system service to validate your manufacturer warranty
✅ 5-year warranty for any product we installed
✅ Access to our free phone helpline, open 8:00 - 20:00 Monday to Saturday, 10:00 - 18:00 Sundays
✅ Same-day engineer callback when you call us before noon (if needed)
✅ Site visit guaranteed within 24 hours of your call (if needed)
✅ No call-out fees for repairs covered under warranty
Accredited by:
Frequently asked questions
Just like with a car, or even a gas boiler, you need an annual service for your warranty to be valid. If you don't get in serviced annually you won't be able to claim on your warranty.
You can get your service from any Daikin approved installer but you're likely to get more cover at a lower price with Octopus.
Basic plans are 12 months with an auto renew. We will email you 1 month before renewal to let you know in time for you to cancel if you wish.
If you cancel before get your annual service, you won't be charged for cancelling. If you do get your heat pump serviced, you'll be charged for the rest of your 12 month term.
Yes, the basic plan prices include VAT.
These plans are just for Octopus heat pumps, but you don't need to buy your energy from us!
Yes, you need to've signed up for your service plan within 60 days of your heat pump being commissioned.
In the unlikely event that the repairs are not covered, you'll need to pay for the cost of repairs, plus our standard call-out fee (£150).
You'll pay for your service plan via a monthly Direct Debit payment fixed for 12 months (your plan auto-renews, but we'll give you plenty of notice when the end of your 12 month term's coming up so you can cancel if you'd like to). Your first payment will be taken 30 days after you sign up.