Your Heat Pump questions, answered

We’ve been working hard to optimise our processes and supply chain to bring heat pumps to you at the lowest price possible. 90% of our heat pump quotes are lower than the national average cost. Our standard installation costs range from as low as £3000 including the Boiler upgrade scheme (similar to a gas boiler system), when including the £5,000 Boiler Upgrade Scheme grant (which BEIS publish monthly on their website). It can cost more if you have a larger home or non standard installation - we'll let you know if your cost estimate. Find out more about potential additional costs in our Do I need insulation?' Do I need radiators?and Other costs we may factor into your quote FAQs below.

We'll be able to let you know exactly what you need and how much it costs after your no obligation home survey.

Heat pumps harness energy from the environment (either the ground, or air around your home). They then use that energy - alongside a smidge of electricity - to heat the water in your pipes, and so your home. If you’re interested in finding out more, you could watch this helpful video, or if you want to dive a little deeper, our lead heat pump boffin Peter explains more in this dedicated blog post.

Heat pumps can work in nearly all homes, but as we scale up, there are a few limitations on homes we’re able to install in right now. As a general rule, if your house is below 200 metres squared, was built after the 1930’s and is well insulated, it should be a good fit for an Octopus heat pump.

Right now our dedicated team of scientists and engineers at our Research & Development centre are working hard to find cost-effective heat pump solutions for homes with specialised needs. That includes systems for small properties and flats, or larger properties with higher heat loss. To find out if this applies to you, fill out our enquiry form.

The outside bit of a heat pump is roughly 1m x 1m x 2m (or to help you visualise - the size of a moped), it needs a space of around a meter infront and to each side to breathe. Inside you need space for a hot water tank, which is 2m x 1m x1m (the size of a modern fridge freezer), which you can place on the ground or first floor of your home (the closer to the outside the better). However, new space saving technology is being developed all the time, so expect this to come down considerably in future (more on this to follow!)

Once you’ve registered your interest, we’ll do some initial checks to check if a heat pump is a good fit and see if we have an installer in your area. You'll receive a call from us where we will give you a rough cost estimate. If you decide to proceed, we’ll send a Low Carbon Heating Surveyors round to do a detailed assessment of your home (which normally takes around 3 hours). We’ll give you a quote for your new system, which will include any available grants. If you accept we'll book you in and complete your installation (which usually takes 3 - 5 days).

Insulating your home is always a good idea, as it means whatever boiler you have will work more efficiently. Generally homes with an Energy Performance Certificate Rating of D and above, with at least a couple of types of insulation (wall, loft or double glazing) should be well insulated enough already, which includes most homes in the UK. If not you may have to insulate first, which is usually quite straightforward (cavity wall insulations costs around £500 and takes 4 hours on average) and we can help arrange this for you.

Heat Pump runs at a lower temperature than a typical gas boiler (which makes them greener and cheaper to run), but this may require larger radiators or more radiators to be installed to keep your home at a comfortable temperature. Most homes need a couple of radiator upgrades, our Surveyors will confirm any radiator changes required during your home survey, and we can install them at the same time as the heat pump. It’s worth mentioning that heat pumps also work well with wet underfloor heating (dry underfloor heating doesn't work with a heat pump).

Most heat pumps can be fitted under something called “permitted development” which means that planning permission is not required.

However, there are a few scenarios where your install may not fall under permitted development, in which case advice and/or planning permission must be sought from your Local Planning Authority (LPA). The most common reasons are outlined below:

• Your proposed heat pump location is within 1 metre of the boundary of your property;
• Your proposed heat pump location does not pass a noise assessment (i.e. the proposed location is too close to a neighbouring property’s window);
• Other fan units (such as another heat pump or an air conditioning unit) already exist at the property;
• Your property is located within a World Heritage Site or conservation area, or itself is a Listed Building.

We will inform you if your proposed heat pump install would be subject to planning permission being obtained from your LPA, but we’re unable to submit planning applications on your behalf.

As Octopus Energy is an MCS-accredited installer, planning permission must be obtained prior to commencing your heat pump installation. There may be a cost charged by your LPA of around £250 to submit your planning application, but if successful then this allows us to claim the £5,000 BUS grant on your behalf.

You can read more about permitted development and planning permission for heat pumps here.

Aside from insulation and radiators, there are a couple of other things that may need to be factored into the price of your quote. Below are 3 examples of this:

If any part of your home was built before year 2000

If your home was built before the beginning of the 21st century, it’s possible that we may need to check for asbestos before doing any work on the property. Generally an asbestos check is around £50 and removal is around £300. We’d only need to remove the asbestos if we’re planning on doing direct work on what may be asbestos. Such as drilling through ceilings or removing a boiler/water cylinder that contains it.

What is asbestos?

Asbestos is a mineral that occurs naturally in specific types of rock. Due to its durability, fire-resistance, and relatively low cost, it was used in the manufacture of thousands of products, particularly building materials up until 1985, when it became known that asbestos poses serious respiratory health hazards to people who are exposed to even a small amount of airborne fibres. The HSE has guessed that all buildings constructed before the beginning of the 21st century may contain asbestos in the UK.

Roof access

When a hot water cylinder is located above the ground floor, it is sometimes required for us to set up scaffolding in order to connect the heat pump to the hot water cylinder. This would generally be on instals where we are running the pipework up externally on the wall. Depending on your space requirements and type of property, scaffolding can cost between £500-£800.

Making big improvements to your home is really exciting, and a heat pump could be the icing on the cake! However if you’re planning to make structural changes (like knocking down a wall or adding an extension), you will need to wait for the renovation to be complete before we can begin designing your heat pump.

This is because big changes will alter the overall heat loss and thermal performance of your property. We tailor your heat pump design specifically to your home, so if the layout changes, the needs of your heat pump will too. This means your heat pump may end up being too small or less efficient, and cost you more money in the long run.

If you’re just planning on redecorating or getting a new carpet, we’ll be happy to book your installation now, however if you’re looking into having any of the following work done, it’s best to get back in touch when the work is finished:

• Building an extension on your home
• Installing underfloor heating or changing your plumbing
• Knocking down walls
• Removing or changing doors or insulation
• Replacing windows

In order to get a quote and book a survey your property must be structurally complete with a fixed floor plan (i.e. walls, roof, doors, windows, insulation and plumbing is all complete and not due to change). We’re also not able to base our designs on architectural drawings or plans at this stage as those plans may change prior to completion.

Even if you do have renovation work planned, you can still fill out our enquiry form and simply include an estimated completion date for your renovation work or extension - we’ll reach out at that stage to kickstart your journey to low-carbon heating!

A standard installation includes everything you'd need for a typical 3 bedroom home :

• Expert no obligation consultation & home survey
• A heat pump (up to 7kW) from a leading brand, on a ground level external wall
• A hot water cylinder (Up to 200L) in the place of your existing one
• Copper pipe (Up to 12m) and electrical cabling (up to 15m) connected to your existing plumbing and fusebox
• Up to 9 days of engineer time to install your system
• System flush, chemicals and magnetic filter to keep your system running smoothly
• 5 year warranty on parts and labour

Every home is unique though so that is why a survey is essential to assess yours.

No! This is a bit of a heat pump myth, which just isn't true with modern units. The main engine of a heat pump is something called a compressor, which does generate a bit of noise but there are strict regulations on how loud this can be (around 40 - 60 decibels within one meter). That's roughly the same as a fridge freezer (or a gas boiler!) and of course they're outside, so most people don't even notice it.

Nope! We’re on a mission to decarbonise heating - anyone can get a survey and installation with us, even if you’re not an Octopus Energy customer.

We’re really proud of the progress we’ve already made on our journey to make low carbon heating available for more people in England. By the end of 2022 we will have hired and trained 100's of heat pump engineers to roll out installations. However, we’re still growing as a team and this means that we have had to start in the areas where we have engineers available. If you’re unsure if we’re installing in your area right now, fill out our form and we’ll be in touch to let you know.

The government is launching a new scheme called the Boiler Upgrade Scheme from April, which means you can get a £5,000 grant towards the cost of installation. To qualify, you need to have an Energy Performance certificate from the past 10 years that demonstrates you meet their insulation criteria (which most homes do). We’ll be able to check this for you and if you qualify, process the grant and deduct this from the cost of your installation.

The cost to run a heat pump depends on a number of things like how big your home is, how well insulated it is and how much heating and hot water you need. On average, we found that a well installed heat pump costs £187 less a year to run than a gas boiler, and they can be much cheaper if you use a smart tariff to make the most of cheaper "off peak" power. Finally, if you factor in some of the other costs you might get rid of by ditching a gas boiler, like gas boiler cover and the gas standing charge, that could be another couple hundred pounds a year. We’ll give you a personal cost breakdown, so you can see how much your new heat pump is likely to cost (and compare that to your current boiler) before you decide to get one installed. We'll also recommend the best tariff for your new heat pump installation.

Another benefit of heat pumps is they are generally cheaper to maintain, as they operate at much lower temperatures and have fewer moving parts than a gas boiler. They also have a longer life expectancy of 20 years + (vs 10 - 15 years for a gas boiler). Most heat pumps will come with a labour and parts warranty as standard, but just like a car requires an annual MOT for its insurance, you'll need to make sure they're checked annually for your warranty to be valid. Our heat pump service plans start from £9 per month and we can help you set that up for you post installation

The acquisition of RED is part of our long-term ambition to reducing costs and making heat pumps accessible to as many people as possible. Our partnership won’t be available in the market for a while, but until then we can still install some of the leading heat pump brands in the UK at a similar cost to a gas boiler, thanks in part to the government grant which will expire once it reaches their funding limit. So, if you’re interested we would strongly encourage you to register your interest with us for a heat pump as soon as possible.