Heat pump support
Welcome to the future of home heating! Here you can find helpful advice on making the most of your heat pump.
For tailored guidance and troubleshooting for your heat pump model, skip to one of the following pages, or read on for advice on getting started and the best ways to run your heat pump.
Controls guidance, troubleshooting and support
Controls guidance, troubleshooting and support
The quick-start guide
Everything you need to know about your heat pump and how it works in your home.
5 top tips for getting to know your heat pump
1. It'll adjust to the weather automatically
To help you save energy, we set your heat pump to monitor how hot or cold it is outside, and adjust the temperature accordingly.
2. Heat pumps take longer to warm up
Your heat pump uses cooler water to heat your home, so it can take longer to warm up. You won’t feel an immediate difference like you might be used to with a boiler. It’s best to set your heating to come on before you get home or wake up. The preheating time will depend on your home, so you may need a few trial runs to find the perfect schedule.
3. Hot water always takes priority
When it’s time to heat your hot water tank, your heating will switch itself off. When the tank’s ready, the heating will turn itself back on. You don’t need to do anything and you shouldn’t notice too much of a difference in your home’s temperature.
4. It’s better to turn the target temperature down than to turn the pump off
Your pump is much more efficient when it’s running consistently. We recommend only turning the temperature down but a couple of degrees rather than turning it off completely, unless you're going away for a few days. This means it will use less energy than it needs to heat a cold house, as it doesn't have to work as hard to keep your home cosy.
5. Keeping the area around your pump clean and clear helps it work well
The box needs room to breathe, so don’t pile the garden furniture or pots nearby. It also helps to clean off any leaves or dirt, and brush away snow. If you fancy a spring clean, you can give it a wipe down with a damp cloth, but steer clear of harsh chemicals, and avoid touching the fins at the back to protect your hands and the heat pump.
How to save energy and money
- Keeping a steady temperature will save you money
Avoid turning up the comfort target temperature by more than a couple of degrees to keep your heating running efficiently. Stick to a target temperature that suits your comfort and budget, and your heat pump will adjust to the weather outside. Check out this guide for tips on the most affordable ways to run your heat pump. - Set a schedule
Turning your heat pump on and off will use more energy than setting a schedule in advance - your heating is designed to keep ticking away efficiently when it’s scheduled to be off, without cooling completely.
If you’re on a tariff that has peak and off-peak times, try setting your heating and hot water for when you’re paying the lowest rates to save more money. Find recommended schedules here.
- Go easy on the heating boost
It’s a handy shortcut when you need to reheat the tank or warm your home quickly. But it’s not the most efficient way to use your system. So it's best to save it for when it’s really needed. - Choose a smart tariff
With a smart tariff like Cosy Octopus, you can heat your water cylinder at the cheapest and greenest times, saving you money with smart energy usage.
Check out the pages linked below for help boosting heat pump efficiency and cutting your heating costs. Our guides include advice and schedule examples that you can tailor to your lifestyle.
Choosing the right tariff
Heat pump run costs can vary from home to home, and can cost about the same or more than a gas boiler on a standard variable tariff. However our data has shown that you could unlock savings by choosing a smart, green heat pump tariff like Cosy Octopus.
We found that on average, customers with a heat pump on Cosy Octopus saved £100's per year, compared to those with a gas boiler on a standard tariff. Find further details here.
Contact us
If you're looking for help with your heat pump, find guides and troubleshooting for Cosy heat pumps here, and Daikin here.
If you can't find what you're looking for, get in touch
Call us: 0808 196 6842
Email us heat@octopus.energy
Our aftercare phone lines are open 8am – 8pm Monday to Saturday, 10am - 6pm Sunday. There are other ways to get in touch too.
If you'd like to make a complaint, find our complaints procedure here.
Hey I'm Constantine, welcome to Octopus Energy!
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