Privacy policy

This privacy policy explains how we use the information we collect about customers and other users of our services. For the purposes of the Data Protection Act 1998, the Data Controller is Octopus Energy Ltd of 33 Holborn London EC1 2HT.

1. Cookies and other data gathering

Like most other companies, we may create and access cookies via your browser. Cookies are small text files, which store information when you visit our website. These cookies allow each page on the website to reflect information you’ve already entered elsewhere on the site, make it easier to login and enable us to measure statistics and other information which helps us improve the website and the effectiveness of online promotional activity. Our site cannot operate without cookies but you can delete cookies at any time using your browser.

2. Information we collect:

i. We need some information about you so we can provide you with services and communicate with you about them. Sometimes, we will need to share your information with other companies (for example credit agencies or outsourced service suppliers) but we will only do this relating to the services we provide.

ii. If you give us permission, we may share your data with carefully selected companies to bring you information about things we think you’ll be interested in.

iii. We collect a lot of data and will often use this to improve services. Usually, this is aggregate data (for example, how many page views on our website or how many people find us from Google), but sometimes it can include personally identifiable information, which we treat with the same respect as information you give us explicitly.

3. Protecting your information

i. We endeavour to take reasonable and proportionate steps to protect your personal data, including the use of encryption technology where appropriate.

ii. We keep your personal data confidential by taking reasonable measures in the storage, processing and disclosure of data.

iii. We sometimes link to other sites, and there are other sites linking to us. We cannot vouch for how these third party sites handle data.

4. Who else may get your data?

i. If we are bought, sold or for any other reason someone takes on the operation of all or part of our business, your data will necessarily be disclosed to them and its handling may be governed by their privacy policy.

ii. If we use advisers or consultants for sale, purchase, or for any other reason, they may have access to consumer data but will be covered by this privacy policy exactly as we are.

5. Updating your details

You can change all details via our website, app or by contacting us in other ways shown on our website.

6. Consent

All information you give us is covered by this policy whether you give explicit consent or not. When we change the policy, it will be posted on the website and linked from our app and your continued use of our services will be covered by the new policy.

7. Data Protection Act

The Data Protection Act 1998 gives you the right to access the information we hold on you. Simply write to us including the £10 fee.

We are registered with the Information Commissioner’s Office as a data controller with the reference ZA156851.

Hey! Just so you know, your device is fully charged and you're still charging it. Removing the charger will avoid degrading your battery 😊