What’s the process to get a heat pump with Octopus Energy?

Fill out our quick online form and we'll provide you with a fixed price quote. You can speak to our team about any questions you have, and if you choose to accept your quote, we'll take a £500 fully refundable advance payment and book in your home survey.

During the home survey, our experts will check the heat loss of your home and discuss where your heat pump will go. We’ll use this time to finalise your heating design and double check that a heat pump is suited for your home.

We’ll then send you an assessment of the home survey in a final sales agreement. Our team will be available to answer any questions you may have. If you accept the agreement, our install coordinators will be in touch to arrange and manage your install. We’ll then take your final payment after installation.

After installation, our dedicated aftercare team will be available by phone or email, 7 days a week, to help with any queries you have. Your heat pump comes with a 5 year warranty, and 2 year warranty for the other products we install (like your hot water cylinder and radiators). Find out more about our service plans.