How do I transfer my account to a new home or add another person to my account?

I’m moving

Just moved into a place we’re supplying energy to? Or moving out and want to take Octopus with you? We’re flattered. Check out our dedicated Moving Home page for everything you need to know.

I want to add someone else to my account

No problemo! From the email linked to your account, drop a line to hello@octopus.energy and:

1. Give us the new person's name, phone number and email.

2. CC them and ask them to 'Reply All' confirming they want to be added.

Once they reply, we'll get it sorted!

Here's a template to make that even easier:

To: hello@octopus.energy
CC: [New Person's Email Address]
Subject: Adding someone to my account - [Your Account Number]
Hi Octopus team,
I'd like to add another person to my energy account. Here are their details:

• Name: [New Person's full name]

• Phone number: [New Person's phone number]

• Email: [New Person's email address]

I have CC'd them on this email.
@[New Person's Name]: Please "Reply All" to this email just to confirm with Octopus that you are happy to be added to the account!
Thanks, [Your Name]