Policies

For up-to-date information about our policies and standards of service in the following areas:

Helping you

• Support for vulnerable customers
• Having difficulty paying?
• Prepayment meters
• Energy efficiency
• Raising a complaint
• Service with Respect

Keeping our promises

• Guaranteed Standards of Performance
• Customer service rankings
• Site access
• Treating customers fairly
• Quarterly performance reporting

Legal stuff

• Domestic import supply T&Cs - Octopus Energy Limited
• Website and App terms of use
• Business terms and conditions
• Smart tariffs terms and conditions
• Export tariffs terms and conditions
• Octopus Electroverse terms and conditions
• Privacy policy
• Modern slavery statement
• Domestic import supply T&Cs - Octopus Energy Operations
• Business terms and conditions - Octopus Energy Operations

Keeping everyone safe

• Our Covid-19 risk assessment for Octopus Energy Services
• Covid-19: Ensuring safe smart meter installations