Service with Respect

When our people come to work, they‘re here to provide outrageously good service.

We really mean that: it’s why we’ve consistently been one of the highest rated energy companies on Trustpilot, and winners of many, many customer service awards.

Whether they’re on the other end of your call, visiting your home, or speaking to you in your local shopping centre - the person serving you is a human, just like you.

We understand energy can be frustrating and worrying. Everyone here is a bill payer too.

While they might not be in front of you, your words and actions can have real impact. Treating people with kindness doesn’t cost you anything, but means everything to us.

That’s why we have a zero tolerance policy for:

• Abusive and derogatory language
  
  

• Harassment or discrimination of any kind. Including sexual harassment, racism or homophobia
  
  

• Violence or threats of violence
  
  

If you don’t respect that, we can:

1. Put you on hold or terminate your call
   
   

2. Communicate with you in writing only
   
   

3. Leave your property, or end the interaction if we're in a public space

   
   

4. Decline to complete, or reschedule, work at your property

   
   

5. Report serious threats to the police
   
   

Octopus Energy is a supporter of the campaign for Service with Respect.