Service with Respect
When our people come to work, they‘re here to provide outrageously good service.
If you get in touch with us, the person at the other end of your call or email is a human; just like you.
We understand energy can be frustrating and worrying. Everyone here is a bill payer; just like you.
While they might not be in front of you, your words and actions can have real impacts. Treating people with kindness costs you nothing, but means everything to us.
That’s why we have a zero tolerance policy for:
- Abusive and derogatory language
- Sexual harassment
- Threats of violence
If you don’t respect that, we can:
- Put you on hold or terminate your call
- Only communicate with you via writing
- Report serious threats to the police
Octopus Energy are supporters of the campaign for Service with Respect.
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