COVID-19: Ensuring safe meter installations


For our most up-to-date guidance on COVID-19 please keep an eye on this page.


During the coronavirus outbreak (Covid-19), we have implemented the following guidance to ensure the safety of our customers and team during urgent and emergency meter installs:

  • All our engineers have been issued with hand wipes and/or hand gel that kill the virus to use between appointments 
  • Engineers will receive daily reminders to wash hands more often and for longer 
  • Ipads or tablets used by the engineer during the appointment will not be passed to customers - your engineer may ask your questions instead 
  • Face masks have been issued to wear at the engineers discretion 
  • All employees have received advice on how to identify symptoms of COVID-19
  • All employees have been asked to self-isolate if they begin to feel unwell
  • All Octopus Energy and third party installer offices have increased cleaning schedules


What you can do

If you have any concerns you may have the virus, please email hello@octopus.energy or call your installer as soon as possible, so that we can inform the engineer and rearrange your appointment for a future date. The phone number for your installer will be on your booking confirmation email.



Hey I'm Constantine, welcome to Octopus Energy!

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