Smart Tariffs - Terms and Conditions

These terms apply to the Octopus Power Pack - Last updated on 15 February 2024

2.10.1 Power Pack is a variable tariff. This is a “type of use” tariff (meaning it applies to energy used to charge your car only, not other energy you use) and so you must be on another Octopus Energy tariff for both import and export in addition to the Power Pack tariff. For import, this can be any other import tariff except Agile, Tracker or one of our Intelligent Octopus tariffs. Your export tariff must be Octopus Power Pack Export. As a result, you will not receive payments for solar on your base bill, but we will include this benefit in the credit that we provide to you (see 2.10.4 below). The Export T&Cs still apply.

2.10.2 To be eligible for this tariff you must:

• a) Have a Smart Meter installed and registered for export;
• b) Have a compatible chargepoint installed and operational at the property which we supply;
• c) Have a compatible car that is a battery electric vehicle or plug-in hybrid vehicle that charges primarily at the home that we supply;
• d) Have G99 permission to export at least 5 kW onto the grid, and provide us with your G99 certification from your distributor;
• e) Charge no more than 333 kWh each month (equivalent to 1000 miles); and
• f) Have your car plugged in and available to us for a minimum of 170 hours each month

2.10.3 If you sign up to our Power Pack tariff but, in any given month, do not meet these eligibility criteria, you will not receive a credit for car charging that month (see below for how crediting works). The effect of this is that your car charging will be billed at your home unit rates. You will still receive a credit for any solar generation benefit (see 2.10.4 below).

2.10.4 Charges on the Power Pack tariff work like this:

• a) All electricity you use will initially be charged/credited at the normal unit rate you pay/earn for import/export according to your other tariffs. These rates and your applicable standing charges will be shown in your account balance and on your bill.
• b) In the first week of each calendar month, we shall apply a credit to your account, based on how much of your total electricity usage in the previous month was used to charge your EV. We will add into this credit any benefit you’ve generated from solar generation. In order to calculate this, we will ask you to provide us with your preferred export rates, which you must do, by selecting a preferred tariff. Your choices for this are Octopus Outgoing Smart Export Guarantee, Outgoing Octopus or Octopus Flux Export (only available if you are on Octopus Flux Import). Credits are calculated in our Intelligent Octopus platform.

2.10.5 To be on this tariff, you agree to connect your device to the Intelligent Octopus platform. This is an ongoing requirement throughout your time on this tariff. If at any time you do not have an active authorisation for integration with a supported vehicle or charge point, and you have not had such active authorisation for a period of more than 30 days, you will no longer be eligible for this tariff and we will switch you to one of our fairly priced standard tariffs and you will be billed according to your usage under that tariff.

2.10.6 You must provide us with your operating preferences and preferred solar tariff via an online form, for example what time you need your electric vehicle ready in the morning and how much energy you would like to add to your vehicle. We'll take your operating preferences into account first and optimise your energy use around that. If it's not possible to charge your car by the time you specify (for example, because the connector capacity is not sufficient for a full charge or because your preferences are updated on too short notice for a full charge) we'll try to charge as much as possible in the time available.

2.10.7 By signing up to the Power Pack tariff, you agree to:

• a) Give us permission to integrate and connect with your low carbon technology using your home wifi, in-built sim card, or other method as agreed between us.
• b) Give us permission to influence the times of operation of your low carbon technology. We will always strive to operate these assets in line with the preferences you have specified in our app, but this service cannot be guaranteed.
• c) Us collecting data about your low carbon technology, including but not limited to model, power consumption, operating preferences, any actions you take to operate these assets and how these assets perform. We will use this information to optimise your asset operations, send operating instructions to your low carbon technology, and generate bills.
• d) Give us exclusive rights to control your low carbon technology for the purposes of providing Demand Response Services (including but limited to the Demand Flexibility Service, Constraint Management Services and Balancing Mechanism & Capacity Market) while you remain on this tariff. By agreeing to these terms you authorise Octopus to enter Demand Response Services contracts (up to five years in advance) with your low carbon technology and share relevant data with the relevant Market Operator, including but not limited to your half-hourly consumption data, address and Meter Point Administration Number (MPAN) where necessary
• e) give Octopus the exclusive right to control your low carbon technology to deliver on Demand Response Services when required by such service contracts.
• f) Not enter your household or any other low carbon technology you own into a third party’s scheme that enters you into a Demand Response Service (including but limited to the Demand Flexibility Service, Distribution Constraint Management Services and Balancing Mechanism & Capacity Market) while you remain on this tariff. If we become aware that you have joined another third party’s scheme, we have the right to remove you from Power Pack.

2.10.8 We do not guarantee that this tariff will be compatible with your low carbon technology or that your technology will operate in accordance with your preferences. We accept no liability for wear of your low carbon technology, scheduling failure or other electric faults - our liability to you is set out in our General T&Cs.

These terms apply to the Aira Zero tariff - Last updated on 13 January 2025 (Version 1.3)

2.11.1 Aira Zero is a Variable Rate Tariff, with your daily standing charge, quoted day rate per kWh, three lower price per kWh “boost periods” (from 04:00 - 07:00, 13:00 - 16:00 and 22:00-00:00), and a “peak period” rate per kWh (from 16:00 - 19:00).

2.11.2 Aira Zero is compatible with our "Octopus Outgoing Smart Export Guarantee", "Octopus Outgoing", "Agile Octopus Outgoing", "Aira Solar Export Easy", "Aira Solar Export Flow" export tariffs only and no other Octopus export tariffs.

2.11.3 To be eligible for the Aira Zero tariff, you must have an Aira heat pump installed and operational at the property which we supply. Compatible Aira systems are determined at Octopus' sole discretion. If you sign up to our Aira Zero tariff but do not meet this eligibility criteria, we can place you on an alternative tariff that we consider is more appropriate for your circumstances. We will let you know if we do this and advise you of the rates and terms that apply to the alternative tariff.

These terms apply to the Octopus Zero Bills (5 years) tariff - Last updated on 08 October 2024 (Version 1.2)

2.12.1 The Octopus Zero Bills (5 years) tariff is a 60 month fixed tariff that covers both your electricity import and export. It will be provided for a period of 5 years, assuming you continue to meet the eligibility criteria throughout this time.

2.12.2 To be eligible for this tariff you must:

2.12.2.1 Live in an Octopus Zero Bills approved home, with an Octopus Energy-approved heat pump, solar PV and battery system that remain operational, turned on, and well maintained throughout the term of your tariff (including periodic solar panel cleaning);

2.12.2.2 Leave the settings on your PV inverter and home battery unchanged from how we remotely program this for you;

2.12.2.3 Have a continuous internet connection via WiFi, to which the solar PV inverter, home battery, heat pump and EV charger remain connected;

2.12.2.4 Have a working Smart Meter, that is active and registered with Octopus Energy, for both electricity import and export;

2.12.2.5 Not have a gas meter, or if you do have one, agree to remove it; and

2.12.2.6 Have an Octopus Home Mini installed.

2.12.3 If you sign up to our Octopus Zero Bills (5 years) tariff but do not meet these eligibility criteria, or if at any time during the term of the tariff one or more of the eligibility criteria cease to apply, we may move you to an alternative tariff that we consider is more suitable for your circumstances. We will let you know if we do this and advise you of the rates and terms of the alternative tariff.

2.12.4 We rely on the information provided to us by your developer or house builder. If, at any point, we discover that this information is inaccurate or incomplete, and changes the property’s eligibility for this tariff, we will not be responsible for any resulting losses you may incur.

2.12.5 You cannot be on any other export tariff whilst on the Octopus Zero Bills (5 years) tariff.

2.12.6 Your energy use will be charged as follows:

2.12.6.1 a) There will be no standing charge.

2.12.6.2 b) You will receive a maximum of 10 MWh of electricity consumption over each 12-month period (measured from the start date of the tariff) for free (please note paragraph 2.12.7 below).

2.12.6.3 c) Any electricity you import above the 10 MWh net electricity import level will be charged at the Flexible Octopus tariff rate.

2.12.7 Electric vehicle charging is not included in the 10 MWh net electricity import level and will be charged separately at the Intelligent Octopus Go tariff rate.

2.12.8 Any energy you import above 10 MWh net electricity import level will be calculated and billed to you at the earlier of (i) the end of each 12-month period or (ii) when you leave the Octopus Zero Bills (5 years) tariff.

2.12.9 We reserve the right to remove you from the Octopus Zero Bills (5 years) tariff if you use more than 10 MWh net electricity import per year for two years or more. High usage is likely to be due to the use of high energy intensity electrical products (such as hot tubs, computer servers, sunbeds, or other resistance heaters such as kilns or saunas etc.), or extensions to the property.

2.12.10 You agree to keep the Octopus Zero Bills approved home equipment continuously online and properly maintained according to the manufacturers’ guidelines, using manufacturer-approved engineers.

These terms apply to the Octopus Zero Bills (10 years) tariff - Last updated on 8 October 2024 (Version 1)

2.13.1 The Octopus Zero Bills (10 years) tariff is a 120 month fixed tariff that covers both your electricity import and export. It will be provided for a period of 10 years, assuming you continue to meet the eligibility criteria throughout this time.

2.13.2 To be eligible for this tariff, you must:

2.13.2.1 Live in an Octopus Zero Bills (10 years) approved home, with an Octopus Energy-approved heat pump, solar PV, and battery system that remain operational, turned on, and well-maintained throughout the term of your tariff (including periodic solar panel cleaning);

2.13.2.2 Have a continuous internet connection via WiFi, ensuring that the solar PV inverter, home battery, heat pump, and EV charger remain connected to;

2.13.2.3 Leave the settings on your PV inverter and home battery unchanged from how we remotely program this for you;

2.13.2.4 Have a working Smart Meter that is active and registered with Octopus Energy for both electricity import and export;

2.13.2.5 Not have a gas meter, or if do, agree to remove this; and

2.13.2.6 Have an Octopus Home Mini installed.

2.13.3 If you sign up to our Octopus Zero Bills (10 years) tariff but do not meet these eligibility criteria, or at any time during the term of the tariff one or more of the eligibility criteria cease to apply, we can place you on an alternative tariff that we consider is more appropriate for your circumstances. We will let you know if we do this and advise you of the rates and terms that apply to the alternative tariff.

2.13.4 We rely on the information provided to us by your developer or house builder. If, at any point, we discover that this information is inaccurate or incomplete, and changes the property’s eligibility for this tariff, we will not be responsible for any resulting losses you may incur.

2.13.5 You cannot be on any other export tariff whilst on the Octopus Zero Bills (10 years) tariff.

2.13.6 Your energy use will be charged as follows:

2.13.6.1 There will be no standing charge.

2.13.6.2 You will receive a maximum of 4,000 kWh of net electricity import over each 12-month period (measured from the start date of the tariff) for free (please note paragraph 2.13.7 below).

2.13.6.3 Any electricity you import above the 4,000 kWh net electricity import level will be charged at the Flexible Octopus tariff rate.

2.13.7 Electric vehicle charging is not included in the 4,000 kWh net electricity import level and will be charged separately at the Intelligent Octopus Go tariff rate.

2.13.8 Any energy you import above the 4,000 kWh net electricity import will be calculated and billed to you at the earlier of: (i) the end of each 12-month period, or (ii) when you leave the Octopus Zero Bills (10 years) tariff.

2.13.9 We reserve the right to remove you from the Zero Bills (10 years) tariff if you use more than 4,000 kWh net electricity import per year for two years or more. This high usage may be due to the use of high energy intensity electrical products (such as hot tubs, computer servers, sunbeds, or other resistance heaters such as kilns or saunas etc.), or to extensions to the property.

2.13.10 You agree to keep the Octopus Zero Bills approved home equipment continuously online and properly maintained according to the manufacturer’s guidelines, using manufacturer-approved engineers.

These terms apply to the Snug Octopus tariff - Last updated on 13 January 2025 (Version 1.1)

2.14.1 Snug Octopus is a Variable Rate Tariff, with your daily standing charge, a quoted day rate per kWh and a quoted night rate (for six hours, from 00:30 to 06:30 - the “off-peak hours”).

2.14.2 Snug Octopus is compatible with our following export tariffs: “Octopus Outgoing Smart Export Guarantee”, “Outgoing Octopus” and “Agile Outgoing Octopus”.

2.14.3 The Snug Octopus tariff is for customers with electric night storage heaters (“storage heaters”) that are controlled by the auxiliary load control switch (ALCS) in a second generation (SMETS 2) smart meter. Electricity used by the storage heaters according to our Snug Octopus schedule plus any other electricity used in your home during off-peak hours will be charged at the night rate.

2.14.4 If we schedule your storage heaters to charge outside of the off-peak hours, we will apply the night rate for your storage heater charging during that scheduled period and other household usage during that period will be charged in the relevant half hour billing periods at the night rate.

2.14.5 Smart meters sometimes experience a delay in actioning the smart charging schedule. If this delay causes storage heater charging outside of the smart charging schedule and outside of the off-peak window, you will be charged the day rate for any charging that occurs from the delay.

2.14.6 To be eligible for this tariff, you must be the occupier of the property that the energy account relates to, and the energy account must be in your name.

2.14.7 If at any time we determine that you do not have an active authorisation for integration with your supported storage heaters and you have not had such active authorisation for a period of more than 30 days, or there is a material change to your storage heaters setup that is not compatible with Snug Octopus (for example you no longer have storage heaters or no longer having the eligible electricity meter that you used to sign up to Snug Octopus), you will no longer be eligible for this tariff and we will switch you to one of our standard tariffs and you will be billed according to you usage under that tariff. We will notify you of this, and the new rates, at the relevant time.

2.14.8 You must record your operating preferences on the Octopus Energy web page, for example how many hours you want your storage heaters to be charging for. We’ll take your operating preferences into account first and optimise your energy use around that.

2.14.9 If for any reason we are unable to charge your storage heaters according to an optimised schedule (for example, because we lose contact with your smart meter) your storage heaters will charge according to the set schedule you had before you joined Snug Octopus and you will be charged the day rate for any charging that happens outside of the off-peak hours.

2.14.10 Snug Octopus is subject to a fair use policy with a maximum of seven hours of managed charging per 24 hours. Should your charging schedule request more than seven hours per 24 hours, we reserve the right to charge any incremental usage above seven hours at the day rate. It shall be at our discretion as to which period the day rate shall apply to for any excess hours.

2.14.11 By signing up to the Snug Octopus tariff, you agree to:

2.14.11.1 Give us permission to influence the times of operation of your storage heaters and any load on the same ALCS circuit (e.g. immersion heater). We will always strive to operate these assets in line with the preferences you have specified on our web app, but this service cannot be guaranteed.

2.14.11.2 Give us exclusive rights to enter contracts for the provision of Demand Response Services with your storage heaters while you remain on this tariff. By agreeing to these T&Cs terms you authorise Octopus to enter Demand Response Services contracts with your storage heaters and share relevant data with the relevant Market Operator, including but not limited to your half-hourly consumption data, address and Meter Point Administration Number (MPAN) where necessary.

2.14.11.3 Give us the exclusive right to control your storage heaters to deliver on Demand Response Services when required by such service contracts.

2.14.11.4 Not to enter any third party schemes in respect of your premises or storage heating devices that enter you into a Demand Response Service while you remain on this tariff. If we become aware that you have joined a third party scheme, we have the right to remove you from the Snug Octopus tariff.

2.14.12 We do not guarantee that this tariff will be compatible with your storage heaters or meter or that your technology will operate in accordance with your preferences. We accept no liability for wear of your storage heaters, scheduling failure or other electric faults. These terms apply in addition to and are supplemental to our General Terms and Conditions. Please refer to these for further details on our liability to you in relation to the provisions of these services.

These terms apply to the Octopus Zero Bills (Upgrade) tariff - Last updated on 27 January 2025 (Version 1.0)

2.15.1 The Octopus Zero Bills (Upgrade) tariff is a 60-month fixed tariff that covers both your electricity import and export. It will be provided for a period of 5 years, assuming you continue to meet the eligibility criteria throughout this time.

2.15.2 To be eligible for this tariff, you must:

2.15.2.1 Live in an Octopus Zero Bills approved home, with an Octopus Energy-approved heat pump, solar PV, and battery system that remain operational, turned on, and well-maintained throughout the term of your tariff (including periodic solar panel cleaning);

2.15.2.2 Have a continuous internet connection via WiFi, ensuring that the solar PV inverter, home battery, heat pump and EV charger remain connected to;

2.15.2.3 Leave the settings on your PV inverter and home battery unchanged from how we remotely program this for you;

2.15.2.4 Have a working Smart Meter, that is active and registered with Octopus Energy, for both electricity import and export;

2.15.2.5 Not have a gas meter, or if you do, agree to remove this; and

2.15.2.6 Have an Octopus Home Mini installed.

2.15.3 If you sign up to our Octopus Zero Bills (Upgrade) tariff but do not meet these eligibility criteria, or at any time during the term of the tariff one or more of the eligibility criteria cease to apply, we can place you on an alternative tariff that we consider is more suitable for your circumstances. We will let you know if we do this and advise you of the alternative tariff’s rates.

2.15.4 We rely on the information provided to us by your installer. If, at any point, we discover that this information is inaccurate or incomplete, and changes the property’s eligibility for this tariff, we will not be responsible for any resulting losses you may incur.

2.15.5 You cannot be on any other export tariff whilst on the Octopus Zero Bills (Upgrade) tariff.

2.15.6 Your energy use will be charged as follows:

2.15.6.1 There will be no standing charge.

2.15.6.2 You will receive a ‘Fair Use Allowance’ – a maximum level of electricity consumption – over each 12-month period (measured from the start date of the tariff) for free. Please note paragraph 2.15.7 below. This ‘Fair Use Allowance’ is specific to your Premises and is based on the electricity consumption measured by your consumption submeter. If data is not received from the submeter, consumption can be estimated from the Premise’s import meter. The ‘Fair Use Allowance’ is approximately 20% above the expected consumption for a home of a similar size. We will communicate your individual Fair Use Allowance to you directly.

2.15.6.3 Any electricity you import above your ‘Fair Use Allowance’ will be charged at the Flexible Octopus tariff rate.

2.15.7 Electric vehicle charging is not included in your Premise’s ‘Fair Use Allowance’ and will be charged separately at the Intelligent Octopus Go tariff rate.

2.15.8 Any energy consumed above your Premise’s ‘Fair Use Allowance’ will be calculated and billed to you at the earlier of (i) the end of each 12-month period, or (ii) when you leave the Octopus Zero Bills (Upgrade) tariff.

2.15.9 We reserve the right to remove you from the Octopus Zero Bills (Upgrade) tariff if you exceed your Premise’s Fair Use Allowance for two years or more. This high usage may be due to the use of high energy intensity electrical products, (such as hot tubs, computer servers, sunbeds, or other resistance heaters such as kilns or saunas, etc.), or extensions to the Premises.

2.15.10 You agree to keep the Octopus Zero Bills approved home equipment continuously online and properly maintained according to the manufacturers’ guidelines, using manufacturer-approved engineers.

These terms apply to Intelligent Drive Pack tariff - Last updated on 25 April 2025 (Version 1.1)

2.16.1 Intelligent Drive Pack is a 'type of use' add-on that covers the cost of your EV smart charging only. To use Intelligent Drive Pack, you must also have a separate Octopus tariff for your general household electricity supply. Your monthly Intelligent Drive Pack payment only covers electricity used by your EV when charging is controlled by Octopus. All other electricity usage, including general household consumption and any EV charging outside of Octopus's schedule (e.g., 'bump charging'), will be charged at your standard household tariff rate.

2.16.2 Intelligent Drive Pack is only compatible with our Flexible Octopus or Octopus Fixed tariffs for import, and if you also have export, with our Outgoing Octopus tariff.

2.16.3 To be eligible for Intelligent Drive Pack, you must:

• a) have a Smart Meter we can connect to
• b) either own or have a long-term lease of a compatible battery electric vehicle or a plug-in hybrid vehicle, registered on your Octopus Energy App, that you will primarily charge at your home we supply
• c) download the Octopus Energy app
• d) register your battery electric or plug-in hybrid vehicle [and / or EV charger] on your Octopus Energy App within 7 days of signing up for the tariff
• e) not use the Intelligent Drive Pack for commercial purposes
• f) have your export with Octopus (if you are an export customer)

2.16.4 Your Intelligent Drive Pack will only commence when you have met all of the eligibility criteria. If you sign up to our Intelligent Drive Pack tariff, but at any time during the term of the tariff do not meet one or more of these eligibility criteria, we can place you on an alternative tariff that we consider is more appropriate for your circumstances. We will let you know if we do this, and will advise you of the rates and terms that apply to the alternative tariff.

2.16.5 The Intelligent Drive Pack is for one EV. To help us identify whether you are using your Intelligent Drive Pack in accordance with these Terms, we may monitor the amount of charging you are doing. Where you have connected to a battery electric or plug-in hybrid vehicle other than a battery electric or plug-in hybrid electric vehicle as stipulated in clause 2.1.3 of these Terms.

We reserve the right to investigate and terminate your Intelligent Drive Pack and transfer you to another tariff, if we suspect your usage is inconsistent with these terms.

2.16.6 Intelligent Drive Pack is a 12 month subscription that you pay for monthly in advance. If you wish to terminate your subscription, you must email us at hello@octopus.energy. Your subscription will remain active until the end of the current billing period, after which it will not renew. No refunds or partial reimbursements will be issued for unused time within the paid month.

2.16.7 f you cancel your Intelligent Drive Pack within 14 days, we will refund your subscription fee if you haven’t made any EV charge.

2.16.8 By signing up to Intelligent Drive Pack, you agree to:

• a) allow us to integrate and connect with your Low Carbon Technology using your home wifi, in-built sim card, or other method as agreed between us.
• b) allow us to influence the times of operation of your Low Carbon Technology. We will always strive to operate these assets in line with the preferences you have specified in our app, but this cannot be guaranteed.
• c) allow us to collect data about your Low Carbon Technology, including but not limited to model, power consumption, operating preferences, any actions you take to operate these assets and how these assets perform. We will use this information to optimise your asset operations, send operating instructions to your Low Carbon Technology, and generate bills.
• d) give us exclusive rights to enter contracts for the provision of Demand Response Services with your Low Carbon Technology while you remain on this tariff. By agreeing to these T&Cs terms you authorise Octopus to enter Demand Response Services contracts with your Low Carbon Technology and share relevant data with the relevant Market Operator, including but not limited to your half-hourly consumption data, address and Meter Point Administration Number (MPAN) where necessary.
• e) give us the exclusive right to control your Low Carbon Technology to deliver on Demand Response Services when required by such service contracts.
• f) not enter your Premises into any third party schemes that enter you into a Demand Response Service while you remain on this tariff. If we become aware that you have joined a third party scheme, we have the right to remove you from Intelligent Drive Pack.

2.16.9 We do not guarantee that this tariff will be compatible with your Low Carbon Technology or that your technology will operate in accordance with your preferences. We accept no liability for wear of your Low Carbon Technology, scheduling failure or other electric faults. Our liability to you is as set out in our General Terms and Conditions.