With Octopus Energy and Lloyds, you could get a heat pump at home for free

Get £100 bill credit on your Octopus Energy account if you’re a Lloyds customer.

Plus £2,000 cashback if you're a Lloyds mortgage customer that qualifies for the Lloyds's Eco Home Reward, subject to eligibility.

Add that to the £7,500 government BUS grant, and you could get an Octopus heat pump installed from £0 – potentially even with cashback to spare.
Find out more.

By continuing, you consent to Octopus Energy sharing your personal data with Lloyds Banking Group for the purposes of fulfilling the Eco Home Reward and energy bill credit offer. You can view our Privacy Policy here.

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From £500
Now available from just £500

With the new £7,500 government grant - including installation and more.

Installation by experts you can trust

Heating guaranteed to keep your home cosy. Highly trained engineers with full accreditation.

Better for the planet than gas

80% less carbon emissions than gas, without compromising on cost or comfort.

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Rated 5 stars for customer service from 391,771 reviews.

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Control your heat pump from our app

Heating that's better

Heat pumps use trusted technology that’s over 160 years old. Proven to be popular in even the coldest European climates, and suitable as a boiler replacement for most homes.

It works by generating energy from the air outside that can be used to heat your home. Providing reliable, sustainable heating and hot water with smart benefits.

Find out more about heat pumps.

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Installation with Octopus

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Get a quick quote

Just enter a few details and your personalised quote will include everything you need for standard installation. Once happy, we take a £200 deposit that’s fully refundable until installation.

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Home survey and design

We’ll pop over to take some measurements & check if your home is suitable for a heat pump, or if any extra work is needed. Then our experts will design your tailored heating system.

Octopus in an armchair

Expert installation

Once tweaks are finalised – installation is booked. You’ll have access to Octopus support 7 days a week, plus we can set up a maintenance plan and help you find the right tariff to make savings.

By continuing, you consent to Octopus Energy sharing your personal data with Lloyds Banking Group for the purposes of fulfilling the Eco Home Reward and energy bill credit offer. You can view our Privacy Policy here.

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Control your heat pump from our app

Why choose Octopus

Get peace of mind with installation from the UK’s most awarded energy supplier

  • High quality products at lower costs, installed by experts.
  • Everything in one place, including maintenance and money-saving electricity tariffs.
  • Octopus oversee everything from design and installation to aftercare support.

    Why you should get a heat pump (according to our customers).
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Control your heat pump from our app

Save more with our heat pump tariff

Save £221 a year on heating compared to a gas boiler with the Cosy Octopus tariff, designed specifically for heat pump users.

Find out more about the cost to run a heat pump.

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Control your heat pump from our app

Simple smart heating at your fingertips

Control your heating with our simple app. It's just as easy, if not easier, than using your boiler.

After your installation, our friendly engineers will get you set up and show you the ropes. We'll always be on hand to help with any questions.

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What's included in your quote?

Together with your new heat pump, your quote will include:

  • Installation by our expert team
  • A compatible hot water cylinder
  • Any necessary radiator changes
  • Plumbing & electrical bits needed to fit your new heating system
  • All delivery and labour required to complete the install
  • 5-year warranty on your heat pump (boosted to 8 years with the Cosy 6)
  • 5-year warranty on all other parts
  • 2-year warranty on labour & workmanship
  • £7,500 Boiler Upgrade Scheme grant (we apply for this grant on your behalf)

Get the full low-down on what's included

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Frequently asked questions

Find more FAQs, and info on what to expect on our FAQs page.

How do I get £100 credit on my Octopus Energy account?

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As an energy company, our aim is to help you keep your bills as low as possible.

To benefit from the £100 bill credit, you'll need to be a new or existing customer of Octopus Energy and have a Lloyds mortgage, credit card, savings, loan current, insurance or investment account.

Octopus will add £100 credit to your Octopus Energy account within 14 days of your heat pump installation provided the account is on supply and the first direct debit payment has been taken.

Provided you have become an Octopus Energy customer within 6 months of your heat pump installation date the credit will be applied to your Octopus Energy account.

This offer is available to Lloyds customers who place an order between 31st July 2024 - 31st January 2025.

Please complete your tariff quote application using the email address associated with your Lloyds account to ensure your account can be validated for this offer.

If you’re not an Octopus Energy customer, you’ll need to switch to Octopus for your home energy to benefit from this offer. Get a quote here.

Am I eligible to claim the Eco Home Reward promotion?

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Please visit the Lloyds website and register or sign in to your Eco Home Reward to check you’re eligible before you start any work.

You can find out more about the Eco Home Reward here.

How do I submit my Eco Home Reward claim?

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Once your heat pump is installed please visit the Lloyds website and sign in to your Eco Home Reward. You will need to upload the final invoice you receive from Octopus as evidence to claim the reward.

Who do I speak to if I have any problems or questions?

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For mortgage or Lloyds's Eco Home Reward cashback questions, please contact Lloyds.

For installation or aftercare of your heat pump view our services plans.

Do I have to get an Octopus Energy heat pump to qualify for the Eco Home Reward?

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No. You can use any installer you like to get a heat pump and claim the Eco Home Reward cashback.

What's required to get the £7,500 Government BUS grant

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To claim the BUS grant, you'll need to check off the following:

  • You'll need to own your home.
  • You'll need to have an EPC from the past 10 years. If you don't, no worries.
    We can arrange that for you.
  • You'll need to check you have enough space for your new system. Check out our sizing guide here.
  • If your home is undergoing renovation you'll need to wait until it's complete. In the meantime, here are some tips to help you on your way.

What is a heat pump?

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A heat pump extracts heat from the air outside and brings it into the home using electricity. This means you get a bigger quantity of heat with less electrical power usage.

Air-source heat pumps give you comfortable, consistent heating and hot water. But with…

  • Less energy: Heat pumps use up to 4x less energy than even the most efficient boilers to generate the same amount of heat.
  • Less carbon: That efficiency means you’ll instantly slash your heat carbon footprint by around 80%. Plus, they run on electricity, which gets greener every year.
  • Longer life: A heat pump can last 20 years – up to twice as long as a gas boiler.

Visit our Heat Pump Hub to find out more.

How does a heat pump compare to a gas boiler?

From our research, we found homeowners with a heat pump are generally happier with their heating than those with a gas boiler.

We surveyed 2,300 customers to find out how satisfied they were with their heating system, including heat pump owners and gas boiler owners. The results showed that:

  • 90% of heat pump owners were satisfied with how warm it kept their home, compared to 80% of gas boiler owners.
  • Heat pump customers gave their heating system a 7 out of 10 rating in terms of cost-effectiveness, while gas boiler owners rated theirs at 6.

I’m planning on renovating my home or building an extension, can I still get a heat pump?

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Making home improvements is really exciting, and a heat pump could be the icing on the cake! If you’re planning to make structural changes (like knocking down a wall or adding an extension), you will need to wait for the renovation to be complete before we can begin designing your heat pump.

This is because big changes will alter the overall heat loss and thermal performance of your property. We tailor your heat pump design specifically to your home, so if the layout changes, the needs of your heat pump will too. This means your heat pump may end up being too small or less efficient, and cost you more money in the long run. Your heat pump may also no longer meet MCS requirements, which is needed for the government grant.

However, there are some things you can factor into your renovation plans now to get your home heat pump ready:

  • Underfloor heating/ radiators - underfloor heating is the perfect partner for heat pumps or larger, higher output radiators to accommodate the lower flow temp. Just let your contractor know you're planning to match it with a heat pump and they'll find the right emitters for you.
  • Pipework - you'll need a minimum pipe size of 15mm for a conventional heat pump. If you have smaller pipes, they can still work well but you may need a more bespoke system.
  • Space - think about where you'll be placing your heat pump (outside) and water cylinder (inside) - the closer together, the better!
  • Insulation - renovation can be a prime time to add more insulation to your property, which will make your heating more efficient (whatever system you have)

Please get back in touch once your renovation is structurally complete and we'll be happy to give you a heat pump quote.

How much does a heat pump cost?

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Our heat pumps start at £500 for a standard installation (including the £7,500 government grant). For larger or more complex homes, costs will be higher, but even with that in mind, almost all our quotes are lower than the national average of £5,565.

All we need is a few details to generate a tailored quote for your home. We’ll use the info you give, as well as your home’s energy performance certificate (EPC) from the national database, to calculate your fixed price.

We'll be able to let you know exactly what you need and how much it costs, including necessary additional works after your no obligation home survey. Find out more about potential additional costs in the Cost, grants and savings section.

Don’t forget, if you're eligible for the Lloyds's Eco Home Reward you could also claim £2,000 cashback after your installation.

Should I wait for the Cosy 6 heat pump?

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In September we announced our new 'Cosy 6' heat pump- our super-smart, super-green new Octopus heat pump! We have now started to install our smallest model 'Cosy 6', alongside our current heat pump range. If you are interested please sign up as usual and we'll let you know which options are available to you once your survey is complete.

Do I need to be an Octopus Energy customer to get a heat pump installed with you?

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Nope! We’re on a mission to decarbonise heating - anyone can get a survey and installation with us even if you’re not an Octopus Energy customer.

Contact us

Contact our heat pump experts

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Interested in buying a heat pump?

Call us: 0808 196 6842
Email: heat@octopus.energy
(our phone lines are open 9am - 5pm, Monday to Friday)

Need support after installation?

Call us: 0808 175 1696
Email: aftercare@octoes.com
(Our aftercare phone line is open 8am – 8pm Monday to Saturday, 10am - 6pm Sunday. Or we answer emails 7 days a week, so we’ll be on hand to help asap.)

If you have a complaint

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For the fastest response, fill out this form to raise any issues. Alternatively, you can email us at heat@octopus.energy or call 0808 196 6842.

Check out our full complaints procedure here.

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Looking for more info on heat pumps?

Your heat pump questions, answered
The Heat Pump Hub
How much can you save with a heat pump?
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Get an Octopus heat pump installed for free: explained

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Standard heat pump installations with Octopus Energy start from £8,000. When applying both the Boiler Upgrade Scheme grant (£7,500) and the Lloyds's Eco Home Reward cashback (£2,000), the cost of the heat pump installation would be fully covered, with £1,500 surplus cashback for the customer to keep.

The installation cost of a heat pump will vary depending on the requirements of individual properties, meaning there will also be scenarios where the customer still has to pay a contribution to costs.

The Lloyds's Eco Home Reward is a cashback reward which is paid to a customer within five days after submitting an eligible claim. Therefore, if the £2,000 reward fully covers the outstanding heat pump balance after the Boiler Upgrade Scheme grant, the customer will still have to make a payment to settle the balance and then claim the cashback afterwards.

Our claims explained

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Heat pumps vs gas boilers

Lifespan: the expected lifespan of a gas boiler is 10-15 years, whereas a Daikin heat pump is expected to run for 15-20 years.

Heating costs: Check out our blog on heat pump running costs for a full breakdown of our running cost calculations.

Integrates with solar: If you have solar panels installed, you'll have the ability to power your heat pump on electricity generated at home.

Runs on green electricity: Heat pumps run on electricity and if you're on supply with Octopus Energy, all of our tariffs include 100% renewable electricity.

Product-specific smart tariff: If you have a heat pump installed, you'll have access to theCosy Octopus smart tariff which is specifically designed for heat pump users.

Efficiency / A heat pump is up to 4x more efficient than a gas boiler:
Heat pumps can deliver several units of heat for each unit of electricity. For every 1 kWh of electricity you put in, you could get an average of 3.1kWh heat out, which is an efficiency of 310%! This is because heat pumps don’t create heat, but move existing heat from nature into your home (like an air conditioner or refrigerator, but in reverse).

Alternatively, when you burn stuff to generate heat (like gas, oil, or wood), you are instead creating heat by converting matter to energy - so you can never get more than one unit of heat for each unit of energy you burn. Gas boilers in UK homes are only around 85.3% efficient, so for every 1 kWh of gas you put in, you get around 0.853kWh of heat out, which is nearly 4x less efficient than a heat pump (3.1/0.853 = 3.6).

These are typical install efficiencies as seen from government funded studies of gas boilers and heat pumps installed in real homes. Our own installations are typically higher efficiency than the ones shown in this study.

94% of our heat pump quotes beat the national average:
We compared all of our heat pump quotes for Oct to Dec 2023 to the UK national average installation cost, which government
publish here every quarter.

We found that 94% of our Octopus quotes were below the national average price of £6,082.

This includes the Boiler Upgrade Scheme grant of £7,500.

Cut carbon emissions by around 80% with a heat pump:
This is the typical reduction in heating carbon emissions using an electric powered heat pump compared to a gas boiler, based on the following calculation:

Gas CO2 = (A/C*D) = 2.35 tonnes

Electricity CO2 = (A/B*E) = 0.45 tonnes

Carbon saving = 1.9 tonnes or 82%

Where A - E are:

A - 9,250 MWh typical energy demand for a medium use property (according to Ofgem).

B - 3 heat pump seasonal coefficient of performance

C - new boiler efficiency of 82.5% (BEIS study)

D - Gas fuel emissions of 210 gCO2/kWh (SAP 10.2)

E - Electricity fuel emissions of 136 gCO2/kWh (SAP 10.2)

See our cost to run blog for the full set of calculations and assumptions

Octopus public liability insurance & VAT

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Public liability insurance provider: QBE UK Limited.

Indemnity Limit: £10 million

Octopus Energy Services Ltd VAT number: 358672751

Hey I'm Constantine, welcome to Octopus Energy!

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