Get a Heat Pump with Octopus Energy

Octopus Energy and Lloyds have teamed up to help you make your home greener for less.

Gas boilers have served us well, but the next generation of heating is here.

Heat from the air, produced using green power. 4x more efficient. Around 70% less carbon emissions.

Available from £500 including the new government grant.

AND £1,000 cash back if you're a Lloyds mortgage customer thanks to Lloyds's Eco Home Reward, subject to eligibility.

By continuing, you consent to Octopus Energy sharing your personal data with Lloyds Banking Group for the purposes of fulfilling the Eco Home Reward. You can view our Privacy Policy here.

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What is a heat pump?

A heat pump extracts heat from the air outside and brings it into the home using electricity. This means you get a bigger quantity of heat with less electrical power usage.

Air-source heat pumps give you comfortable, consistent heating and hot water. But with…

A heat pump illustration
  • Less energy: Heat pumps use 4x less energy than even the most efficient boilers to generate the same amount of heat.
  • Less carbon: That efficiency means you’ll instantly slash your heat carbon footprint by around 70%. Plus, they run on electricity, which gets greener every year.
  • Longer life: A heat pump can last 20 years – up to twice as long as a gas boiler.
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Getting your home heat pump ready

The Government have just increased their heat pump grant from £5,000 to £7,500!
To claim this huge saving, you'll just need to check off the following:

🔥 You'll need to own your home.

🔥 You'll need to have an EPC from the past 10 years. If you don't, no worries.
We can arrange that for you.

🔥 Your home should not have any loft or cavity wall insulation recommendations on your EPC. If you do need insulation, we can help with that too.

🔥 You'll need to check you have enough space for your new system. Check out our sizing guide here.

🔥 If your home is undergoing renovation you'll need to wait until it's complete. In the meantime, here are some tips to help you on your way.

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Heat pump installation cost

cost of installation

Our heat pumps start from £500 for a fixed price quote (including the government grant and excluding Lloyds Eco Home Reward). For larger, more complex homes, they may cost more, but virtually all our quotes are less than the national average of £5,500. Both of these prices include the new government grant of £7,500.

Fill out this quick form for a personalised cost estimate.

See how we work out our figures.

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NEW

Government have just increased their grant from £5,000 to £7,500 – we’re passing it straight on to you. find out more.

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I got a call from Octopus literally a week after requesting to book a home survey. About 15 minutes after the surveyor left I received a quote and I paid the deposit within 10 minutes. It was an absolute no brainer. I would never complain for the price I paid and the product is exceptional.

MARC - OCTOPUS ENERGY HEAT PUMP CUSTOMER
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Rated 5 stars for customer service from 263,107 reviews.

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A photo of an Octopus Energy heat engineer

We're your heat pump one-stop-shop

We'll handle every bit of your move to a heat pump. From your survey, quote and installation all the way through to aftercare service.

That means a quicker, smoother experience for you, help from the same expert team, and better value for money.

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Control your heat pump from our app

Proven tech for the home of the future

Heat pump technology is 160 years old, and can work well in most homes already – making it the ideal replacement for your old boiler.

  • Combines heating and hot water
  • Connects to most existing piping systems and high temperature radiators 
  • Loaded with smart capabilities, and works with home tech from solar panels to batteries.
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Control your heat pump from our app

Smart heating at your fingertips

Control your heat via our simple app. It's just as easy, if not easier, than using your boiler.

After your installation, our friendly engineers will get you set up and show you the ropes. We'll always be on hand to help with any questions.

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What's included?

Together with your new heat pump, your fixed-price quote will include:

  • Installation by our expert team
  • A compatible hot water cylinder
  • Any necessary radiator changes
  • Plumbing & electrical bits needed to fit your new heating system
  • All delivery and labour required to complete the install
  • 5-year warranty on your heat pump
  • 2-year warranty on all other parts
  • 5-year warranty on labour & workmanship

£7,500 Boiler Upgrade Scheme grant (we apply for this grant on your behalf)

By continuing, you consent to Octopus Energy sharing your personal data with Lloyds Banking Group for the purposes of reporting and fulfilling the Eco Home Reward. You can view our Privacy Policy here.

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In the news

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An introduction to heat pumps

Gareth talks heat pumps

Accredited by:

Who can benefit from the Lloyds Eco Home Reward?

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Anyone who’s taken out a mortgage with Lloyds can apply for the Eco Home Reward.

Lloyds Eco Home Reward allows qualifying mortgage customers to claim one cashback reward of £1,000 for installing a heat pump.

To benefit from £1,000 cash back, you'll need to register and qualify for the Lloyds Eco Home Reward. Once registered, you'll receive an email confirming if you've been successful. Haven't registered yet? Click here.

How much does a heat pump cost?

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We’ve been working hard to bring heat pumps to you at the lowest price possible. 90% of our heat pump quotes are lower than the national average of £8,143.

Our standard installation costs range from as low as £3,000 (including the £5,000 Boiler upgrade scheme grant). It can cost more if you have a larger home or non standard installation.

Fill in our online form and we’ll use the info you give, as well as your home’s EPC info from the national database, to calculate a tailored fixed price quote for your home when you enquire about getting a heat pump with us.

This online quote will be for a standard installation, which the majority of homes are. The next step after your quote is a home survey, at which point we’ll be able to see if your home requires any non-standard work to make it heat pump ready (this is rare, but it happens from time to time).

What's included in a fixed price quote?

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Your fixed price quote includes everything you need for your new heating system

  • Brand new Daikin heat pump sized for your home’s heating needs
  • New Daikin heat pump-compatible water cylinder
  • Any necessary radiators for your new system
  • Plumbing & electrical bits needed to fit your new heating system
  • Labour to complete your installation
  • 5-year warranty on your heat pump
  • 2-year warranty on all other parts
  • 5-year warranty on labour & workmanship
  • £5000 Boiler Upgrade Scheme grant (we apply for this grant on your behalf)

    Terms & Conditions apply; labour provided based on standard installation

How is my Fixed Price Quote calculated?

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We generate your fixed price quote using the information you provide us when you request a quote and EPC data on your home from the national database. This allows us to generate, with a high degree of accuracy, the cost of a standard installation for your property.

If your home requires any non-standard work to make it heat pump ready (this is rare, but it happens from time to time) our team will let you know after your home survey.

How does your pricing compare to other installers?

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90% of Octopus Energy heat pump quotes are below the UK average quote, which government publish monthly here. In July 2023 for example, the average UK heat pump cost was £13,065 before any grants, while 90% of our Octopus quotes cost less than this. When you factor in the new government grant that's a cost of £5,565.

What’s the process to get a heat pump with Octopus Energy?

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Fill out our quick online form and we'll provide you with a fixed price quote. You can speak to our team about any questions you have, and if you choose to accept your quote, we'll take a £500 fully refundable advance payment and book in your home survey.

During the home survey, our experts will check the heat loss of your home and discuss where your heat pump will go. We’ll use this time to finalise your heating design and double check that a heat pump is suited for your home.

We’ll then send you an assessment of the home survey in a final sales agreement. Our team will be available to answer any questions you may have. If you accept the agreement, our install coordinators will be in touch to arrange and manage your install. We’ll then take your final payment after installation.

After installation, our dedicated aftercare team will be available by phone or email, 7 days a week, to help with any queries you have. Your heat pump comes with a 5 year warranty, and 2 year warranty for the other products we install (like your hot water cylinder and radiators). Find out more about our service plans.

Do I need to be an Octopus Energy customer to get a heat pump installed with you?

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Nope! We’re on a mission to decarbonise heating - anyone can get a survey and installation with us even if you’re not an Octopus Energy customer.

Do I have to get an Octopus Energy heat pump to qualify for the Eco Home Reward?

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No. You can use any installer you like to get a heat pump and claim the Eco Home Reward cash back.

Who do I speak to if I have any problems or questions?

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For mortgage or Eco Home Reward cash back questions, please contact Lloyds.

For installation or aftercare of your heat pump view our services plans.

Will my existing home insurance or home emergency cover product cover heat pump breakdown?

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Individual insurance policies vary, so there’s no guarantee a heat pump will be covered. You’ll need to  check the terms of your existing policy or speak to your current provider.

How will I receive my cash back?

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We will let Lloyds know once your heat pump has been installed so they can pay your cash back.

As long as you’ve successfully registered for the Eco Home Reward, and haven’t claimed before, cash back will be paid into the current account you use to pay your mortgage. This will usually happen within 30 days of your heat pump being installed.

The Boiler Upgrade Scheme - how does the new £7,500 announcement affect me?

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The Boiler Upgrade Scheme is a government grant to help support the cost of of replacing fossil fuel heating systems with a heat pump.

On the 21st September government announced they are increasing the funding to £7,500 from 23rd October 2023. Following this announcement, we've taken the decision to apply this to all of our quotes now subject to this being implemented as announced.

We'll apply this directly to your heat pump quote, so you only need to pay the net amount. If you've already received a quote with the previous funding (£5,000) that's no problem, we'll make sure this is updated in your final sales agreement.

Where are you currently installing?

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We’re currently installing heat pumps across most of England & Wales.

We’re working to extend our tentacles across the rest of the UK as quickly as possible. If you’re outside of our service area now, we’ll let you know as soon as we get to you.

Our claims explained

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90% of our heat pump quotes beat the national average:
We compared all of our heat pump quotes for July to the UK national average quote, which government
publish here every month. We found that 90% of our Octopus quotes were below the national average price of £13,065 before any grants, or £5,565 when you factor in the new government grant.

Cut carbon emissions by around 70% with a heat pump:
We've based this on the following carbon efficiency calculation:

Gas CO2 = (A/C*D) = 2.55 tonnes

Electricity CO2 = (A/B*E) = 0.78 tonnes

Carbon saving = 1.7 tonnes or 69%

Where A - E are:

A - 10 MWh typical energy demand for heating and hot water for a 3 bed property

B - 3 heat pump seasonal coefficient of performance

C - new boiler efficiency of 82.5% (BEIS study)

D - Gas fuel emissions of 210 gCO2/kWh (SAP 10)

E - Electricity fuel emissions of 233 gCO2/kWh (SAP 10)

A heat pump will keep you toasty, even at - 20°
Air source heat pumps can actually work in temperatures as low as -20 °C! In Norway, one of the world’s coldest countries, every other home has a heat pump (so they must work pretty well). When it gets very cold, the heat pump will need to use a bit more energy than usual to keep your home cosy, but fortunately we only see temperatures below -10°C a few days per year, and even then, a heat pump will still function more efficiently than a gas boiler.

A heat pump is 4x more efficient than a gas boiler
Heat pumps can deliver several units of heat for each unit of electricity. For every 1 kWh of electricity you put in, you could get up to 3.33kWh of heat out, which is an efficiency of 333%! This is because heat pumps don’t create heat, but move existing heat from nature into your home (like an air conditioner or refrigerator, but in reverse).

Alternatively, when you burn stuff to generate heat (like gas, oil, or wood), you are instead creating heat by converting matter to energy - so you can never get more than one unit of heat for each unit of energy you burn. Gas boilers in UK homes are only around 83% efficient, so for every 1 kWh of gas you put in, you get 0.83kWh of heat out, which is 4x less efficient than a heat pump (3.33/0.83 = 4.1)

2,000,000 Swedes can't be wrong
The Eco Experts claim that Sweden have 19,510 heat pumps per 100,000 people, (last updated on 26th Jan 2023).
As of 11th April 2023 the population of Sweden is 10,276,357 so 19.509% of this figure = 2,004,814 homes with heat pumps in Sweden.

Set it and forget it:
Operating a heat pump is easy. We’ll recommend an ideal temperature based on your home and budget, then help you to set the timer based around your routine and when electricity is cheapest. Once set, our customers say that maintaining a comfortable temperature is far less hassle than their old gas boiler.

Cosiness you can count on
Before installation we do a thorough home survey to ensure the heat pump system we install is optimised for your space. When surveyed, 90% of our customers said the warmth from their new heat pump was either just as comfortable or even more comfortable than their old boiler.

How much space do I need?

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The outside bit of a heat pump is roughly 1m x 1m x 2m (or to help you visualise - the size of a moped). It needs a space of around a meter infront and to each side to breathe.

heat pump outside space

Inside you need space for a hot water tank, which is 2m x 1m x1m (the size of a modern fridge freezer), which you can place on the ground or first floor of your home (the closer to the outside the better).

cylinder indoor space

However, new space saving technology is being developed all the time, so expect this to come down considerably in future (more on this to follow 👀)

I’m planning on renovating my home or building an extension, can I still get a heat pump?

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Making home improvements is really exciting, and a heat pump could be the icing on the cake! If you’re planning to make structural changes (like knocking down a wall or adding an extension), you will need to wait for the renovation to be complete before we can begin designing your heat pump.

This is because big changes will alter the overall heat loss and thermal performance of your property. We tailor your heat pump design specifically to your home, so if the layout changes, the needs of your heat pump will too. This means your heat pump may end up being too small or less efficient, and cost you more money in the long run. Your heat pump may also no longer meet MCS requirements, which is needed for the government grant.

However, there are some things you can factor into your renovation plans now to get your home heat pump ready:

  • Underfloor heating/ radiators - underfloor heating is the perfect partner for heat pumps or larger, higher output radiators to accommodate the lower flow temp. Just let your contractor know you're planning to match it with a heat pump and they'll find the right emitters for you.
  • Pipework - you'll need a minimum pipe size of 15mm for a conventional heat pump. If you have smaller pipes, they can still work well but you may need a more bespoke system.
  • Space - think about where you'll be placing your heat pump (outside) and water cylinder (inside) - the closer together, the better!
  • Insulation - renovation can be a prime time to add more insulation to your property, which will make your heating more efficient (whatever system you have)

Please get back in touch once your renovation is structurally complete and we'll be happy to give you a heat pump quote.

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Want to learn more about heat pumps?

Your heat pump questions, answered
The Heat Pump Hub
How much can you save with a heat pump?

Hey I'm Constantine, welcome to Octopus Energy!

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