Pete Miller

Head of Customer Experience

23 posts by Pete Miller

What to expect at your insulation appointment

Our helpful guide on what happens at your home insulation appointment with the Great British Insulation Scheme or the ECO Scheme. See the types of ventilation and insulation that we install and how we do it.

Pete Miller

Head of Customer Experience

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Energy credit and debit explained

Why do you build up credit? Can you refund your money if you think there's too much in your account? In this blog, we'll help you make sense of the direct debit cycle and why your balance varies throughout the year when you pay by fixed Direct Debit.

Pete Miller

Head of Customer Experience

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Should I switch energy suppliers?

Our helpful guide on what to check when choosing your energy supplier. We know a fair price is what people want most from their energy supplier but there’s more to consider when comparing suppliers or using energy switching websites to find a cheaper deal.

Pete Miller

Head of Customer Experience

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Backing cheaper, greener energy globally

Why we're backing a vast wind and solar farm on the edge of the Sahara and the world's longest subsea power cable

Pete Miller

Head of Customer Experience

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Cheaper, greener energy

Lotsa awards

Pete Miller

Head of Customer Experience

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Introducing Power Hour: An hour of free smart green electricity

Power Hour – one hour of free green electricity every month between August 2021 and December 2022 for customers with connected smart meters. The Power Hour will change each month – it will be one of the cheapest, greenest daylight hours for the whole month, as forecast by our boffins.We’ll send everyone who’s signed up an email within 24 hours of the Power Hour.

Pete Miller

Head of Customer Experience

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Most homes would slash their bills with Octopus Energy

More than 60% of households could make big savings by switching to Octopus, as well as knowing they’re doing their bit to help save the planet.

Pete Miller

Head of Customer Experience

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Introducing the Big Switch On

We want everyone to switch on this Sunday to stop green energy going to waste

Pete Miller

Head of Customer Experience

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The best of Saving Sessions on Twitter

Octopus Energy Saving Sessions are here to encourage customers to shift their power usage away from peak times and will be able to earn OctoPoints and rewards for doing so, throughout winter.

Pete Miller

Head of Customer Experience

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Octo Assist: our customer help fund

Octo Assist is a multimillion-pound customer help fund and a collection of support schemes designed to give extra help to customers most in need.Read more and find out how to apply for electric blankets, thermal cameras, standing charge holidays and more.

Pete Miller

Head of Customer Experience

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Homes in Dumfries and Galloway get free power in our Windy Day Fund trial

Our cutting-edge trial, in partnership with SP Energy Networks, will pay customers to use more power at certain times when there's excess wind energy being generated.

Pete Miller

Head of Customer Experience

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The Answer, my friend: now is the time to lean into wind

It would appear my email of Thursday was not well received in the Clark household.“If it wasn’t miserable enough being told that I have to spend the next month at home,” Mr Clark writes “now I have ‘Pete’ from Octopus Energy emailing me and asking if I would mind terribly turning off a few appliances between 4.30pm and 6.30pm.”I’m delighted to learn Mr Clark is a customer of Octopus Energy – thank you. The email in question was an invitation to take part in a smart energy trial we were running.This experiment offered everyday customers free electricity in return for halving their energy use during two specific hours.

Pete Miller

Head of Customer Experience

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