Smart meters at Octopus Energy
Welcome to our hub for all things smart meter.
You can find everything from common smart meter questions to the best ways to track your energy. Plus, get help if your smart meter or display screen isn't working.
Using your smart meter
Common smart meter questions
How long does it take Octopus to connect to a smart meter after it's installed or I switch?
Getting a smart meter
The world of smart energy
Get help with your smart meter
Think your smart meter, or the screen that comes with it (sometimes called an In-Home Display or IHD) might be broken? We've built a simple online clinic to help you find out what's not working, and how to fix it.
First of all, check if it's your display screen or smart meter with a problem.
The little screen that comes with your smart meter is not your smart meter. It's just a display screen, while the meter itself is fixed to the wall and usually in a cupboard or attached to the outside of the house.
How to check:
Open the Octopus app and go to usage. If you see can pink bars on the graphs, like this, that means we're getting readings from your smart meter (so it's working!) which means it may just be the display screen itself which is struggling to connect.
Even if the screen isn't working, it's very likely your smart meter itself is still working fine and sending us automatic readings.
Hey I'm Constantine, welcome to Octopus Energy!×Close window