Smart meters at Octopus Energy
Welcome to your smart meter hub
Looking to be smart with your energy? We've got you covered - whether you’re curious about how smart meters work, want to track your energy use like a pro, or are looking for ways to lower your carbon footprint with our smart products and tariffs.
Plus, get help if your smart meter or display screen isn't working.
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Getting a smart meter: Before, during and after your install
The world of smart energy: Explore our innovative smart tariffs, products and tech.
Using your smart meter: FAQs, guides and top tips to save more.
Getting a smart meter
Get a smart meter installed
Unlock the greenest, cheapest energy and earn rewards
Your smart meter installation
What to expect before, during and after your install
Is your electricity meter uncertified?
Everything you need to know about meter certification
Want to know more? We've answered the most common smart meter questions.
We've also written a whole blog post about why people are loving their smart meters!
The world of smart energy
Discover our low carbon technologies
Upgrade your home with heat pumps, solar panels and electric cars
Unlock and save on smart tariffs
Get cheaper prices when it's greenest and pair smart home tech
Access rewards with Octoplus
From money off your energy bills to enjoying free coffees and discount codes
Dive into why smart meters are the key to the future's flexible grid!
Using your smart meter
Track your energy in our app
See what you're using and spending at the tap of a button
How to save money with a smart meter
Find ways to slash your bills with your smart meter
How to use your IHD
Track your energy usage and make more energy efficient choices
It can take up to 14 days for us to connect to your new smart meters and In-Home Display after your installation. You don’t need to get in touch with us about this – we’re already on it. During this time, we won't be able to take automatic readings from your meter, and your In-Home Display may not work.
While we're waiting for your meter to connect, you might receive an email asking for a meter reading. You don't need to do anything if you get this email because your final meter reading from your old meter will have been taken already by our engineer.
Once your meters are fully connected, you’ll see your smart meter data in both your online account under “your meters”, and on your In-Home Display . If they aren’t there yet, it means we’re still busy connecting. If it’s been longer than 14 days, get in touch.
If you have a smart meter, you’ll receive a statement every month. If you’d like to change the date you receive your statements, get in touch to let us know.
Check out our ultimate guide to reading all types of smart meters