Business
Business
Why does my security deposit carry 20% VAT when I’m VAT-exempt? Why do you take a security deposit?When will you return my security deposit?I want to cancel my contract with you. Will I get my security deposit back?Do I need to contact my current supplier?Do I have to set up a direct debit?Can I sign up with the same email address that I use for my domestic energy account?I’ve failed my credit check, what do I do now?How long does it take to switch electricity and gas across? Why is my company number not valid?I’ve received an objection from my current supplier. What should I do? Why have you objected to my business' switch away? Can I refer businesses to join Octopus?My business has a smart meter. Is it compatible with your system?How can I track my business' energy usage and spending?Can I get a smart meter and how long does that process take?When should I submit a meter reading each month?How is the exit fee calculated?Why do you charge an exit fee on some tariffs?How do you calculate the prices for Shape Shifters: Export?Can my business join Shape Shifters: Export?Which Octopus export tariff is best for my business?How do you calculate the prices for Shape Shifters: Agile?Do Shape Shifters: Agile unit rates tend to be different depending on the time of year? Can I switch between Shape Shifters: Trio and Shape Shifters: Agile?Will my Shape Shifters contract renew automatically? Is there a limit to how high or low my Shape Shifters: Agile prices can go?How can I claim my reduced rate of VAT and CCL exemption? How do I know if my business qualifies for 5% VAT or CCL exemption? Is my business eligible to join Shape Shifters?Is there an exit fee for joining or leaving Shape Shifters?How can I monitor my Shape Shifters: Agile prices?How long will it take for my Shape Shifters application to go through?Do I need a smart meter to join Shape Shifters?I’m not an Octopus Energy for Business customer. Can I sign up for Shape Shifters?Which version of Shape Shifters is right for my business?I’m an Octopus Energy for Business customer. How do I sign up for Shape Shifters?What’s the difference between Shape Shifters: Trio and Shape Shifters: Agile?Why does my business pay a standing charge?Where can I see my business' payments and balance history?What is my business' electricity band?How do I know I have a half-hourly meter?Can I switch my half-hourly meter to Octopus Energy for Business? What is a Capacity (kVA) charge and where can I find it? Non Half-Hourly (NHH) vs Half-Hourly (HH) meters - what's the difference?What is a half-hourly meter?