Business

Including any questions you have about your old supplier.


Why is my company number not valid?

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Do I need to contact my current supplier?

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I’m trying to use my email address but it won’t let me because I already use it for my domestic account?

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Why won’t the referral link work for business?

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When should I submit a meter reading each month?

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Why do you take an advanced payment?

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Why is my advanced payment changed at 20% VAT when I’m VAT exempt?

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I have a smart meter, how do I know if it’s compatible with your system?

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Do I have to set up a direct debit?

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I’ve failed my credit check, what do I do now?

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I want to cancel my contract with you, do I get my advance payment back?

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I’ve received an objection, what do I do?

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Can I get a smart meter and how long does that process take?

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How long does it take to switch electricity and gas across?

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What can we help you with?

Hey I'm Constantine, welcome to Octopus Energy!

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