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Help & FAQs
A greener future
Including any questions you have about your old supplier.
Where can I see my business' payments and balance history?
Why does my business pay a standing charge?
Why do you charge an exit fee on some tariffs?
How is the exit fee calculated?
When should I submit a meter reading each month?
Can I get a smart meter and how long does that process take?
I have a smart meter, how do I know if it’s compatible with your system?
Why won't the referral link work for business
I’ve received an objection, what do I do?
Why is my company number not valid?
How long does it take to switch electricity and gas across?
I’ve failed my credit check, what do I do now?
Can I sign up with the same email address that I use for my domestic energy account?
Do I have to set up a direct debit?
Do I need to contact my current supplier?
I want to cancel my contract with you, do I get my advance payment back?
Why do you take an advance payment?
Why is my advance payment charged at 20% VAT when I’m VAT exempt?