Why have you objected to my business' switch away?

An objection happens when we feel that something’s not quite right with your switch request. So, we try to stop the switch.

You’ll receive an objection if: 

• There’s an outstanding debt on your account

• You’ve tried to switch to multiple suppliers within the last 14 days 

• You’re still in a fixed contract

  If you’re still in a fixed-term contract, you’ll need to settle any exit fees or outstanding balances on your account before you can switch away

• You’ve given your new energy provider the wrong address, postcode, meter serial number (MSN) or Meter Point Administration Number (MPAN) when applying to your new energy provider 

  Your MPAN is a 13 digit number unique to your meter and can usually be found on at the top of your energy invoice