Why do you charge an exit fee on some business tariffs?

When you sign up for a fixed energy contract, we buy all your energy in advance.

So, ending your contract early leaves us with unused electricity or gas. Charging an exit fee means we don't risk making a loss on this energy.

Exit fees apply to all 12 Months Fixed, 24 Months Fixed and No Standing Charge business tariffs agreed after 1st July 2024.

Once you settle your exit fee and any outstanding balances on your account, you can start your switch to your new energy provider. 

Exit fee exemptions 

We won’t charge an exit fee if you’re: 

• moving out of your business property 

• a Shape Shifters customer

• in the last 30 days of your contract or if your contract has ended