We’ll send you an email reminder 5 days before the end of the month. So, aim to submit your reading as soon as you receive a reminder.
You receive an email from us on 25th June reminding you to submit a meter reading
This means you’ve got until 30th June to submit your reading
If you submit your reading in this window, we’ll use it in your monthly invoice
We’ll estimate your reading on the 1st of the month for your invoice instead
We base this estimate on your past readings and a forecast of your energy consumption
If you receive an invoice with an estimate, there's no need to worry. Just email an up-to-date meter reading (ideally a photo of your meter) to business@octopus.energy. We’ll add this reading to your account and issue you a new invoice.