Get rollin' with your new EV charger
Your charger will juice you up 2 - 4x faster than a normal three-pin plug. It also gives you access to smart tariffs to charge your car when electricity is cheapest and greenest.
Here are helpful links and contact details to get you started.
What’s the difference between smart charging and bump charging?
Smart Charging is when we use technology like Krakenflex to find the cheapest and greenest times to charge your car within a timeframe. A bump charge temporarily turns off smart charging to charge your car immediately and consistently.
When should I charge my EV?
When energy is cheapest and greenest. Smart tariffs like Intelligent Octopus Go are a great option to benefit from lower overnight rates.
Which smart tariffs do you offer for EVs?
How do I get onto Intelligent Octopus Go?
Start your signup
If you’re not an Octopus customer, you can sign up to Intelligent Octopus Go via our website.
If you’re already an Octopus Energy customer, you can sign up via the Octopus app.
Connect your EV and charger
Good to know
You’ll need a smart meter that sends us half-hourly readings to join our smart tariffs. Octopus customers can register to get a smart meter at no extra cost.
Can I charge my car with solar energy?
What about charging on the go?
Need to charge your car when you’re out and about? Check out Octopus Electroverse to get one-tap access to more than 420,000 public chargers across the UK & Europe. And all with zero added costs or ongoing fees.
Because your EV charger was installed by an Octopus engineer you can get £10 credit when you sign up for an Electrocard.
Troubleshooting your charger
What do I do if my charger is making a noise or is smoking?
Please contact the OES EV Chargepoint Team as soon as you can by calling 0808 196 6842 or emailing email@example.com - it will be helpful if you also sent us any relevant videos or photos.
Why is my charger not charging to maximum capacity, only charging intermittently?
There are many reasons why your charge point might not charge at maximum capacity.
Try these quick fixes first
- Have you tried turning it off and on again? We’re serious! It often does the trick.
- Are you using multiple appliances (like electric ovens, jacuzzis, hot tubs… ) while charging your car? Try turning them off while you charge your car to check if that’s making a difference.
Instant advice for your charger model
The charger manufacturers offer guides on troubleshooting your charger.
Get in touch with us and we’ll help
If you’re still having issues, please get in touch with us via emailing firstname.lastname@example.org or give us a call at 0808 196 6842.
Charging via the app
How do I use the app for my charger?
After downloading the app, you’ll be asked to create an account and pair your charger via Bluetooth.
You should then be able to control your charger and see usage statistics.
Not sure how to navigate this? Find the user guides for different apps below:
My charging app stopped working and I can’t schedule charges
There are many reasons why your app might not function properly.
Try these quick fixes first:
- Check if you’re using the latest version of the app. There might be a recent update that fixes a bug you’re experiencing.
- Try reinstalling the app - sometimes that does the trick.
- Check there aren’t any conflicts with other charging services. For example, other apps or the charging schedule of your EV itself.
Instant advice for the app of your charger:
- Ohme app (troubleshooting guide on page 20)
- Intelligent Octopus Go and the Ohme app
- Myenergi help forum
- myWallbox app
If you’re still experiencing issues with the app for your charger, contact the support team of the charger manufacturer. They’ll be able to share more information with us if we need to fix something on your charger.
How long does the warranty for my EV charger last?
Because a qualified Octopus engineer has installed your charge point, it comes with a 3-year warranty from the manufacturer. It covers unit and installation faults and we’ve assigned the benefit of this warranty to you upon completion of your installation.
Find the warranty for different manufacturers below
If you experience any issues with your charger, please let us know. One of our engineers can come out to help you or complete remote tests to look if a replacement is necessary.
Any open questions?
Send an email to email@example.com
Or give us a call 0808 196 6842
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