Master your heat pump
Everything you need to know to keep your home cosy
Traditional gas boilers blast heat like a hairdryer - intense, wasteful and constantly turning on and off. Your new heat pump is much smarter. It’s more like a marathon runner: steady, efficient, and built to last.
Whether you’ve just signed up or you’re already up and running, you’re in the right place. This straight-talking guide will show you how your cleaver system works, how to tweak it yourself, and how to skip the support queue entirely.
The heat pump basics
Before we look at the tech, let’s get a handle on how this thing actually keeps you warm. Heat pumps might seem a bit mysterious at first, but once you know how they tick, you’ll see just how much smarter they are than a noisy old boiler.
How does a heat pump actually work?
The genius of a heat pump is that it doesn’t need to burn stuff to make heat. Instead, it works like a fridge in reverse. It's incredibly efficient, taking warmth from outside your home (even on chilly days) and bringing it inside to heat your water and radiators.
Wondering how to get the most
out your heat pump?
Once you’re up and running, we know you’re going to love your new heat pump. Before we dive any deeper, our resident heat pump hero, TJ, wanted to share a few quick tips and tricks that everyone should know. He covers:
Keep it on at all times to maintain a steady temperature
Every home is different so you can personalise your schedule to suit your needs
Use a smart tariff (if you can to maximise savings)
Living with it
Now that you’re all set up, it’s time to talk about what it’s actually like living with your heat pump day-to-day. Spoiler: it’s pretty great! But because heat pumps run a little differently than old-school boilers, to help you master the system, TJ wanted to share a few essential tips that will keep your home warm and your bills low.
How hot water works with a heat pump?
Wondering how a heat pump stacks up against your old gas or combi boiler? Say goodbye to cold shower shocks! We cover:
What is a diverter valve?
Personalise your water schedules.
Will you run out of hot water?
How do you heat water for less?
Why do I need a hot water cylinder?
Heat pumps use a water cylinder to store your hot water for taps and showers. We cover:
How long does reheating take?
Is your app showing a low temp?
You’ll never run out of hot water?
What is a heat pump’s flow temperature?
Did you know? Heat pumps are super smart. Your water flow temperature is optimised based on weather conditions
What is weather compensation?
Are lower flow temperatures better?
Do you need some extra warmth?
Own a Daikin or Grant heat pump?
Check out their handy YouTube support videos below for quick, step-by-step guides.
The hardware
Now that your heat pump is up and running, it's time to get straight to the point of the tech behind it. Heat pumps use some different terminology than old-school boilers, but understanding the basics is the secret to feeling confident about your new system.
Heat loss survey explained
We guarantee home comfort levels before we install your heat pump, to make sure you have a nice toasty home, without needing to worry about the dreaded boost button.
Why do we heat loss survey?
What are MCS standards and U-Values?
What is our comfort guarantee?
Understanding the terminology
When it comes to heat pumps, there are (too many!) acronyms. But don’t worry, we’ll keep you in the know:
How they work (in 30 secs)
What is COP vs SPF vs SCOP?
Heat pumps vs boiler efficiency
Look at you, you absolute heat pump pro!
You’ve now got the know-how to run your system like a total boss. Your heat pump is built to do the hard work for you - keeping your home cosy and your bills low while you just sit back and relax.
We’ve always got your back, so if you ever need a refresher, TJ’s videos will be right here waiting. Now go forth, enjoy that lovely constant warmth, and get ready to feel incredibly smug about your energy bills. You’ve earned it.
More questions? We've got you covered:
Before Installation
Want to know more about what to expect during a Heat pump install?
Money saving tips
Want to know more about how to save money with a heat pump?
More questions?
If you even need any extra support or have any questions
Built to last
The expected lifespan of a typical gas boiler is 10–15 years. A heat pump typically has a lifespan of 15–20 years, with UK government research indicating av average of around 20 years. Manufacturer Daikin reports similar ranges. Actual lifespan depends on factors such as installation quality, maintenance, usage patterns, and operating conditions.