Zero Bills Upgrade with Octopus Energy

We're offering qualifying households in Suffolk the rare opportunity to trial the Zero Bills Upgrade - one of our innovative beta smart tariffs. If that's you, register your interest and we'll be in touch.

If you live elsewhere, learn more about how the latest smart-tech can already help you save energy and cut costs.

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Zero Bills is a world-first smart tariff by Octopus Energy helping you live in comfort with no energy bills, guaranteed. It’s made possible through a combination of low carbon devices – solar panels, battery, and heat pump – all optimised by Octopus tech to keep you warm at no cost.

We’re already building hundreds of new Zero Bills homes across the UK. Now, we’re giving existing households in Suffolk the chance to trial the tariff.

Limits, exclusions, and T&Cs apply

Zero-bills-upgrade


Octopus Energy & Suffolk County Council

We’re working with Suffolk County Council to help upgrade homes in the county in line with their sustainability ambitions. The new Warm Homes Loan provides 0% loans to eligible private homeowners of up to £15,000, to fund energy efficiency upgrades such as solar panels.

Do you live in Suffolk and want to find out more?

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Zero Bills, zero worries

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Zero Bills gives you stability. You can plan, without having to worry about big, big bills. You’re helping yourself, you’re helping the planet. It’s a win-win, all round.

Fraser, Zero Bills customer, Walthamstow
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Mirror
"I used to spend £3,000 a year on energy bills - I now pay nothing at all" Fitting your home with energy saving features can mean a big upfront cost but can slash your bills in future, potentially to zero as one homeowner found after he moved into a new house
Financial Times
Octopus launches clean energy scheme with no bills for householders Power supplier and home builder say renewable power plan will transform UK market
Thousands of new homes will pay £0 energy bills with Octopus Energy The 'Zero Bills' scheme sees houses get green technology installed such as a heat pump, solar panels, smart meter and home battery, then sign up to Octopus's Zero energy tariff.
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Zero Bills partner logos
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Take a look at our FAQs

How does the Zero Bills Upgrade work?

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We’re upgrading eligible homes with solar panels, a battery, and an air-source heat pump. Once refurbished, these properties will qualify for our Zero Bills Upgrade tariff – meaning customers will pay nothing for their electricity and no standing charge for the next 5 years, guaranteed.

It’s made possible through Octopus' intelligent management of the low carbon tech. You just set the thermostat to when you want heating and hot water and we take care of the rest.

Limits, exclusions and T&Cs apply.

How do I get the Zero Bills Upgrade?

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Zero Bills Upgrade is one of our innovative beta smart tariffs. For now, it's only available to eligible customers living in Suffolk.

If you live in Suffolk, you may be eligible for the council's Warm Homes Loan which provides 0% loans to eligible private homeowners of up to £15,000 to meet the Zero Bills spec.

If you live elsewhere, learn more about how the latest smart-tech can already help you save energy and cut costs.

How long will zero energy bills be guaranteed on my upgraded home?

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We guarantee to offer Zero Bills Upgrade for 5 years, providing the eligibility criteria continue to be met.

What, if anything, happens after the guarantee term?

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We intend to offer Zero Bills on an ongoing basis, so long as your home’s hardware (battery, heat pump, solar) remains operational.

Is there a limit on the energy I can use?

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There’s a Fair Use Allowance on total electricity consumption across the year. This is specific to your property and is approximately 20% above the expected consumption for your home.

What if I exceed the Fair Use Allowance?

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You’ll be billed at our Flexible Octopus unit rate (still no standing charge) for any electricity imported above the Fair Use Allowance, with billing done on an annual basis.

Is EV charging included in the Zero Bills guarantee?

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EV charging isn’t included in the Zero Bills allowance, but will be billed separately at Intelligent Octopus unit rates. The rest of the home’s energy needs remain free.

What happens if the hardware fails?

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If your solar, battery, or heat pump aren’t working as they should, Octopus reserves the right to move you to a different tariff (likely our standard variable tariff, Flexible Octopus, and Smart Export Guarantee). But don’t worry - we wouldn’t do this for the short period while the hardware is fixed.

What happens if I move?

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You must be living in a Zero Bills accredited home to be eligible for the Zero Bills tariff. If you move to another Zero Bills home, you will simply need to re-register at your new property. If you move to a non-Zero Bills home, you would need to contact Octopus to switch tariffs.

The new owners of your current property will be eligible for the remaining guarantee length.

What if I want to switch providers?

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You’re free to leave or switch at any time – we’ll never lock you into any kind of agreement with Octopus.

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