Bills and payments

Including any questions you have about your old supplier.

Do you offer the Warm Home Discount?

Since Winter 2019, we've offered the Warm Home Discount to eligible households. If you're automatically entitled to the discount, the Department of Work and Pensions (DWP) will contact you before mid-December 2020 with next steps.

If you usually have to apply to receive the Warm Home Discount, you'll need to reapply this year. Applications for Winter 2020 open in autumn, and operate on a first-come first serve basis.

Put your name down to be contacted when applications open here.

You can also read the most up-to-date information on who's eligible, how the discount works, and when to expect the £140 rebate on our Warm Home Discount information page.

What can we help you with?

Hey I'm Constantine, welcome to Octopus Energy!