Go green at home with Platinum Life & Octopus Energy

There is no commitment required to get a quote. First we’ll ask you to fill out a quick form to find out more about your home and the options you’re interested in.

Before we can send your fixed price quote, we’ll check if you’re in our service area (we cover many areas of the UK, but there are some spots that our tentacles haven’t reached yet). We’ll then assess if your home is suitable for a heat pump and/or a solar and battery system.

If your home is install-ready, we’ll send an email with your fixed price quote, containing all the information you’ll need on what’s included. If you have any questions, or you’d like help to decide whether solar or a heat pump is best for you (or both), our experts will be on hand to chat through all of the options by phone or email. We can offer advice on the installation, running costs, tariffs and more.

If you’re happy to go ahead, we’ll ask for you to pay a £500 deposit, which is fully refundable if you change your mind later in the journey. When you’re happy to go ahead, we’ll book a date for your free survey. Then take full payment after installation.

Each home is different. Our heat pump installations start at £500 and 90% of our quotes are lower than the national average of £5,565. Both of these prices include the new government grant of £7,500.

The cost of solar installation depends on the number of panels you need and whether you choose to have battery storage. We're now offering solar panel installations from £4,999. The average cost for solar panel and battery storage installation is £9,368.

Your fixed price quote will include everything you need for your new heating or solar system.

Heat pumps:

• Brand new Daikin heat pump sized for your home’s heating needs
• New Daikin heat pump-compatible water cylinder
• Any necessary radiators for your new system
• Plumbing & electrical bits needed to fit your new heating system
• Labour to complete your installation
• 5-year warranty on your heat pump
• 2-year warranty on all other parts
• 5-year warranty on labour & workmanship
• £7,500 Boiler Upgrade Scheme grant (we apply for this grant on your behalf)

Solar:

At quote stage we’ll recommend a battery size and number of panels based on the size of your roof and your energy usage. If you’d like to change the size of the system quoted, we’ll be happy to do this for you.

• Solar panels
• A Giv-Energy Battery
• A Giv-Energy Inverter
• Bird-Netting for roof as standard
• All electrical components required to complete the solar install
• All scaffolding, delivery and labour costs
• A 2 year Deposit and Workmanship Warranty Insurance scheme, provided by Qualitymark.
• Our solar panels, batteries and inverters are all covered under product warranty for a minimum of 10 years.

The good news is that we will be able to apply for your grant for you. But to claim, you'll need to check off the following:

• You'll need to own your home.
• You'll need to have an EPC from the past 10 years. If you don't, no worries. We can arrange that for you.
• Your home should not have any loft or cavity wall insulation recommendations on your EPC. If you do need insulation, we can help with that too.
• You'll need to check you have enough space for your new system.
• If your home is undergoing renovation you'll need to wait until it's complete. In the meantime, here are some tips to help you on your way.

Nope! Anyone can get a survey and installation with us, even if you’re not an Octopus Energy customer.

We want to make renewable energy the easiest choice for everyone – so all our electricity tariffs are 100% green, often for less than other suppliers' non-green tariffs.

But that’s not all, we’re helping to build a smart, sustainable, low-carbon energy system for tomorrow. Find out more about how we're building a greener future.

We always recommend a smart meter to take advantage of smart tariffs, which can help to save even more with a heat pump and solar installation. If you’re an Octopus Energy customer, we will install a smart meter for you, free of charge, at the time of installation. If Octopus doesn't provide your energy, please speak to your electricity supplier about exchanging your meter.

We’re currently installing heat pumps across most of England & Wales. For solar installations, we’re installing in most of England at present and some parts of Wales. We’re working to extend our tentacles across the rest of the UK as quickly as possible. If you’re outside of our service area now, we’ll let you know as soon as we get to you.

Before going ahead with your installation, we'll need to make sure of a few things first. Firstly you will need a clear space on a pitched (not flat) roof that can fit at least 4 solar panels.

It's important that this part of your roof sees the sun throughout the day, so a north facing roof is unsuitable. We'll also need to be able to install scaffolding below this part of the building in order to complete the installation.

Next, you'll need to decide if solar panels make money-sense. The higher your energy usage at home, the more beneficial solar panels and a battery will be (you'll be saving the money you would have otherwise spent on bills, and this will go towards paying back the cost of your solar system). If you have a low usage, it's worth keeping in mind that your payback period will be longer, but this is something we can discuss in your consultation.

Finally, it's worth keeping in mind that we can't install on properties with a 3 phase electricity meter just yet, but we are working hard on a solution.

Fill out our quick online form. Our solar sales specialists will use this information to suggest the best solar panel setup for your home, using state-of-the-art software to visualise the path of the sun and where to best position the panels on your roof, and send you a fixed price quote.

You'll can speak to our team about any questions you have and amend the quote based on your preferences. Once you're happy with it, we'll take a £500 fully refundable advance payment and book in your home survey. At this point you’ll receive a detailed quote which will include the estimated investment return period.

Next we’ll book a quick home survey to take measurements and discuss where to fit the tech that will accompany your panels.

Once you’re happy, we'll find a suitable installation date. Installation should take 2-4 days, depending on the size of your system. We will also schedule time on either side of this to put up and take down the scaffolding at your property. Once installation is complete, we’ll request the remainder of the total cost.

We’ll be here to answer any questions or concerns that you have throughout the process, and our aftercare team will be available by phone 7 days a week once your installation is complete.

A battery will allow you to store any electricity you don't use, so that instead of exporting the energy back to the grid, you can use it later when the sun isn't shining. The initial cost for a battery is higher than solar panels alone, but it's a great idea if you wish to be self-sufficient and avoid spending money on pricey electricity from the grid in the long-run. You can also guarantee that the majority of the electricity you're using is 100% clean, green and home-generated.

Fill out our quick online form and we'll provide you with a fixed price quote. You can speak to our team about any questions you have, and if you choose to accept your quote, we'll take a £500 fully refundable advance payment and book in your home survey.

During the home survey, our experts will check the heat loss of your home and discuss where your heat pump will go. We’ll use this time to finalise your heating design and double check that a heat pump is suited for your home.

We’ll then send you an assessment of the home survey in a final sales agreement. Our team will be available to answer any questions you may have. If you accept the agreement, our install coordinators will be in touch to arrange and manage your install. We’ll then take your final payment after installation.

After installation, our dedicated aftercare team will be available by phone or email, 7 days a week, to help with any queries you have. Your heat pump comes with a 5 year warranty, and 2 year warranty for the other products we install (like your hot water cylinder and radiators). Find out more about our service plans.

Find out more with our videos on heat pumps.

Making home improvements is really exciting, and a heat pump could be the icing on the cake! If you’re planning to make structural changes (like knocking down a wall or adding an extension), you will need to wait for the renovation to be complete before we can begin designing your heat pump.

This is because big changes will alter the overall heat loss and thermal performance of your property. We tailor your heat pump design specifically to your home, so if the layout changes, the needs of your heat pump will too. This means your heat pump may end up being too small or less efficient, and cost you more money in the long run. Your heat pump may also no longer meet MCS requirements, which is needed for the government grant.

However, there are some things you can factor into your renovation plans now to get your home heat pump ready:

• Underfloor heating/ radiators - underfloor heating is the perfect partner for heat pumps or larger, higher output radiators to accommodate the lower flow temp. Just let your contractor know you're planning to match it with a heat pump and they'll find the right emitters for you.
• Pipework - you'll need a minimum pipe size of 15mm for a conventional heat pump. If you have smaller pipes, they can still work well but you may need a more bespoke system.
• Space - think about where you'll be placing your heat pump (outside) and water cylinder (inside) - the closer together, the better!
• Insulation - renovation can be a prime time to add more insulation to your property, which will make your heating more efficient (whatever system you have)

Please get back in touch once your renovation is structurally complete and we'll be happy to give you a heat pump quote.

When correctly installed in an appropriate home, heat pumps can deliver several units of heat for each unit of electricity. For every 1 kWh of electricity you put in, you could get up to 3.33kWh of heat out, which is an efficiency of 333%! This is because heat pumps don’t create heat, but move existing heat from nature into your home (like an air conditioner or refrigerator, but in reverse). At Octopus we always ensure that a heat pump is the right fit for your home.

Alternatively, when you burn stuff to generate heat (like gas, oil, or wood), you are instead creating heat by converting matter to energy - so you can never get more than one unit of heat for each unit of energy you burn. Gas boilers in UK homes are only around 83% efficient, so for every 1 kWh of gas you put in, you get 0.83kWh of heat out, which is 4x less efficient than a heat pump (3.33/0.83 = 4.1)

Our heat pumps have an average life span of 20 years, whereas the average gas boiler is expected to last 10-15 years.

This is calculated by comparing what the average household would pay on the July’23 price cap £1060

To what they would pay with 4kW solar & battery system, assuming they use 80% of their generation and export 20% on our Fixed Outgoing tariff - £194

This is a saving of £867 or 82% of their total electricity bill.