The care plan that does the thinking for you

Right now, our Cosy Service Plan is exclusively for homes where Octopus installed the heat pump.

However, you don’t need to get your home's energy from us to sign up - though we’d absolutely love it if you did!

Nope! We use clever remote monitoring (tech-speak: telemetry) to keep a watchful eye on how your heat pump is doing.

• If it's purring perfectly: Every 12 months, we’ll offer you a service. If our data shows everything is running beautifully and you choose to skip it, your warranty stays 100% intact.

  
  

• The only exception: If our data spots a snag and we reach out to book a vital check-up, you do need to let us in. If you repeatedly ignore or cancel these critical visits, your warranty could be voided.

To keep your Cosy Service Plan valid, the service does need to be done by one of our own expert Octopus engineers. They know these systems inside out.

The plan runs on a 12-month term that auto-renews so you can set it and forget it. But we don't believe in trapping people:

• Cancel anytime: If your circumstances change, you can cancel whenever you like. If you've already had your annual service you'll need to pay up to the end of the annual term.

  
  

• Changed your mind? If you cancel but want back in, you have 90 days to rejoin. You'll just need to pay for those missed days to bring your coverage fully up to speed.

  
  

• No sneaky renewals: We’ll always email you a full month before your annual renewal date to give you plenty of notice.

It all depends on whether we've already done the work:

• Before your annual service: Completely free to cancel. No fees at all.

  
  

• After your annual service: If we've already serviced your heat pump, you’ll just need to pay out the remainder of your 12-month term.

Yep, absolutely. Every price we quote includes VAT.

Yes, but acting fast comes with a perks! To sign up for our Cosy service plan, your heat pump just needs to be less than 2 years old from its installation date.

Bonus tip: If you sign up within the first 60 days of your installation, you’ll lock in our best-value rate.

Once you're in, we’ll keep the good times rolling and cover your system for a maximum of 8 years from that original install date.

If something needs fixing that falls outside your warranty, we will always give you a clear quote before we do any work.

We play fair, and we ask that you do too! We don’t put a cap on covered repairs, parts, or engineer call-outs for genuine heat pump glitches. However, our Fair Use rule means that if our engineers are repeatedly called out for non-issues, or if there’s clear evidence of accidental damage, neglect, or a bit of DIY tampering, we do reserve the right to cancel the plan. Let’s keep things honest and smooth.

Following your Cosy heat pump install, we'll be in touch via email to get your payment set up.

From there, you'll pay £12 a month unless you decide to cancel.

The details:

• Price Promise: Whichever option you choose, your monthly cost is paid via Direct Debit and is fixed for the first 2 years (and reviewed every 12 months after that). Your first payment will leave your account 30 days after your plan officially kicks off.

  
  

• Already an Octopus Energy customer? To keep life simple, we’ll just roll this into your existing energy Direct Debit so it's all in one handy place.

  
  

• Not an Octopus customer? No worries at all—we’ll set up a shiny new Direct Debit just for this plan.

Yes! Think of it as keeping the lines of communication open. Because this is an active, data-led care plan, your system needs to stay connected to our smart data network. This allows our clever tech to quietly monitor its health in the background and spot any hiccups before they become real headaches. No data, no magic!

When it's time for your annual check-up, we'll pop an email into your inbox with a quick link to pick a date and time that suits you.

Lost the email? Want to chat sooner? No problem. Just drop our team a line at hello@octopus.energy or give us a ring on 0808 164 1088.

Our engineer will give your system a thorough top-to-bottom health check. Think of it as a bit of a spa day for your heating. They will:

• Check water pressures and test electrical connections.

  
  

• Clean out filters and clear away any debris from your outdoor unit.

  
  

• Tweak your settings to ensure you're getting maximum warmth for minimum cash.

The service plan stays with the house (and the heat pump!), which is a fantastic selling point for whoever buys your home. Just let us know your moving date and we'll handle the paperwork to transfer it over to the new owners. Easy peasy.