Explaining changes to your business export T&Cs (summer 2025)
We've updated our business export terms and conditions. These changes apply to Panel Power, Shape Shifters: Export and SEG customers.
Here’s a quick view of what’s changed between versions 1.1 and 1.2
This summary applies for customers who signed up to Panel Power before 24th July 2025:
Extended terms and conditions application to include the Fixed Export Product, Agile Export Product, and Export only Product
Updated definition of Export Product
Updated definition of Import T&Cs
Addition of following definitions:
Agile Export Tariff
FIT scheme
NFFO
ROC
Smart Export Guarantee
2 - Contract start date:
Updated with information about applying for an export MPAN
Added detail about connecting and beginning your export supply
3 - Our prices and charges:
Updated to include Agile Export Tariff rates
Added more information about how we’ll let you know if your Export Tariff rates are changing
Added more detail about how we’ll credit you for your export if we are unable to obtain half-hourly meter readings
4 - Payment method
Updated to give more detail about how you’ll receive your invoices
Updated to include detail of additional reasonable costs we may pass on, if incurred (for instance, costs related to repairing a meter)
5 - Eligibility
Updated to provide eligibility criteria for the Agile Export Product as well as the Fixed Export Product
Added detail of asset eligibility
Added detail of tariff eligibility
6 - Ending or changing the agreement
Added detail of what happens if you decide to switch away from Octopus Energy for your export, import or both
Added detail about switching between Octopus export products
Added detail of how to update us of any changes to your generation asset, such as adding capacity
Added restriction that if you switch away from an Export Tariff, you can’t switch back to the same product within 90 days
7 - Miscellaneous
Updated to include more information about complaints and disputes
Updated to include information about yours and our rights and obligations under the Export Tariff contract
This summary applies to customers on Shape Shifters: Export
6 - Ending or changing the agreement
Added restriction that if you switch away from an Export Tariff, you can’t switch back to the same product within 90 days