What to expect when a meter reader visits your home
We send readers round when we need a meter reading to keep your bills accurate
We usually can't give you a heads up about this (find out why)
Readers always wear uniform and carry ID
Making you feel safe is our biggest priority. We can offer lots of support to make you feel more comfortable
We love keeping things simple, green and hassle-free. Most of the time, that means everything runs seamlessly in the background. But every now and then, we need a little help on the ground. That means having a friendly person pop by to read your meter.
We need to get regular meter readings to make sure your bills are accurate, so we send out our readers when a home hasn't submitted them recently. Our teams make tens of thousands of these visits every month. Due to this massive volume, it's not possible to schedule an exact time for everyone, which is why they usually happen as a surprise visit.
How will I know they're genuine?
We use two trusted partners to visit properties and collect readings: Morrison Data Services and Calisen.
Every official reader will:
Wear a clear uniform.
Carry a valid ID badge.
Always feel free to ask to see their ID before letting them in; they’ll be more than happy to show you.
If your meter is outside in an easily accessible spot we’ll simply take a reading without knocking, so we don’t disturb your day.
We want you to feel 100% comfortable when someone visits your home. We can easily adapt to suit your needs:
Book a specific time: If you’d prefer a scheduled one-off appointment rather than a surprise visit, please let us know and we can look into availability for you.
Password setup: You can set up a personal meter reader password with us by emailing or calling us. When a reader visits, they’ll quote this password to you before entering.
Get extra support: If you have a traditional meter and need extra support, joining the Priority Services Register (PSR) allows us to automatically arrange quarterly reads for you
Say goodbye to manual meter readings
Ready for effortless energy management? With a smart meter, your readings are sent automatically. That means no visits, no guesswork, just accurate bills and peace of mind every month.
Register your interest in a smart meter here and we'll let you know as soon as appointments open up in your area.
Drop us an email at hello@octopus.energy or give us a shout through your online account if you have any more questions — we’re always here to help.
Frequently asked questions
We totally get how important your peace of mind is. We use two trusted partners to visit properties and collect readings: Morrison Data Services and Calisen.
Every official reader will:
Wear a clear uniform.
Carry a valid ID badge.
Always feel free to ask to see their ID before letting them in; they’ll be more than happy to show you.
We know it can feel a bit surprising when someone turns up wanting to read your meter and you weren't expecting them. But there is a good reason it happens.
We need to get regular meter readings to make sure your bills are accurate, so we send out our readers when a home hasn't submitted them recently.
Our teams make tens of thousands of these visits every month. Due to this massive volume, it's not possible to schedule an exact time for everyone, which is why they usually happen as an unannounced, "surprise" visit.
Find out how to tell they're a genuine meter reader sent by Octopus.
Yes. If you'd rather know for sure when someone is going to turn up to read your meter, just reach out to us by email or phone and we'll see what we can do.
You can also set up a personal password that the meter reader can use to prove they are sent by us. Just call or email us to arrange it.
And if you need extra support, you can join the Priority Services Register (PSR), which allows us to arrange quarterly reads for you.
Published on
Nicki Slater-Arnold
Energy Writer