Government support for business customers (The Energy Bill Relief Scheme)


Update: Monday, 10th of October 2022

The government has changed the date from which fixed contracts are eligible to benefit from the scheme. The date has now been amended to include customers who signed a contract after the 1st of December 2021.

The previous 'affordable price' is now being considered a 'floor price' for the scheme, which means that only customers who are within the eligible time period and fixed a wholesale unit rate higher than 21.1 p/kWh for electricity and 7.5 p/kWh for gas will receive the government discount.

You can read the updated guidance on the Energy Bill Relief Scheme here. Additionally, the government have also published the EBRS discount rates for fixed and default/variable contracts, which you can find here:

Again, you don't need to do anything. We will soon be in touch with the newly eligible customers who switched to us from the 1st of December 2021.

On the 8th September, Prime Minister Liz Truss announced the government would be launching a support package to help businesses and households with energy costs this winter.

On 21st September, the government released more information about the initial 6-month Energy Bill Relief Scheme (EBRS) that will see energy prices for non-domestic energy customers such as businesses, charities and public sector organisations cut - protecting them from rising energy costs.

We understand that this support package means that the government will provide a discount on wholesale gas and electricity prices for all eligible non-domestic customers whose current gas and electricity prices have been significantly inflated in light of global energy prices.

The EBRS will apply to fixed contracts agreed on or after 1 December 2021, as well as to deemed, variable and flexible tariffs and contracts. It will apply to energy usage from 1 October 2022 to 31 March 2023, running for an initial 6-month period for all non-domestic energy users.

The savings will be first seen in October bills, which are typically received in November. The level of price reduction for each customer will vary on their contract type and circumstances.

Don't worry, you do not need to do anything or apply to the scheme to access the support. Support (in the form of a p/kWh discount) will automatically be applied to your bills at the end of each month.

There are lots of fraudsters pretending to be Ofgem or Octopus Energy, so please be vigilant. If you do receive a call or email asking you to apply for the Energy Bill Relief Scheme, just ignore it. We will handle everything!

We will use this page to share information on what we know, and the process so far.

Published on 21st September 2022 by:

image of Zoisa North-Bond

Zoisa North-Bond

CEO of Octopus Energy Generation and Octopus Energy for Business

Hey I'm Constantine, welcome to Octopus Energy!