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What should I do if I think I've received a scam or phishing email?

If you suspect you’ve had a scam email, or received a fraudulent call, please note as much info as you can - including a screenshot of the email, or what the number dialling you was - and get in touch via hello@octopus.energy.

If you think you’ve been a victim of fraud or cybercrime, please contact the National Fraud and Cyber Crime Reporting Centre.

How to spot a genuine Octopus email:

  • Our emails will always be sent from these domains: @octopus.energy, @octoenergy.com, @octoes.com, @octopusev.com, or @octopusenergy.services.

  • We’ll never ask you to login somewhere other than https://octopus.energy/login/.

  • We’ll never ask you to confirm passwords.

Phishing emails or fraudulent calls will try to get personal information such as usernames, passwords, and bank details. Providing these details may lead to you being a victim of identity theft.

They try their best to look and sound genuine, but they are usually full of grammatical and spelling mistakes, or offer some type of payment or compensation from providing personal details.