 and we'll provide you with a fixed price quote. You can speak to our team about any questions you have, and if you choose to accept your quote, we'll take a £500 fully refundable advance payment and book in your home survey.

During the home survey, our experts will check the heat loss of your home and discuss where your heat pump will go. We’ll use this time to finalise your heating design and double check that a heat pump is suited for your home.

We’ll then send you an assessment of the home survey in a final sales agreement. Our team will be available to answer any questions you may have. If you accept the agreement, our install coordinators will be in touch to arrange and manage your install. We’ll then take your final payment after installation.

After installation, our dedicated aftercare team will be available by phone or email, 7 days a week, to help with any queries you have. Your heat pump comes with a 5 year warranty, and 2 year warranty for the other products we install (like your hot water cylinder and radiators). 

What’s the process to get a heat pump with Octopus Energy?

The Energy Company Obligation (ECO) is a government scheme to help eligible households save money on their energy bills.

Octopus works with the ECO scheme to help fund energy-saving home improvements, like cavity wall insulation, loft insulation, ​​replacing broken boilers or heaters.

You may be eligible if you own or privately rent your home, or live in social housing. When you apply, we'll ask for some details about your property and the benefits you're getting. We have more information about eligibility criteria and the application process at our 

The Energy Company Obligation (ECO) scheme

If something goes wrong, we’ll do everything we can to make it right. If you’d like to raise a complaint with us, or you’d like an update on an ongoing complaint, you can find more information about our 

Our complaints process

If you suspect you’ve had a scam email, or received a fraudulent call, please note as much info as you can - including a screenshot of the email, or what the number dialling you was - and get in touch via 

If you think you’ve been a victim of fraud or cybercrime, please contact the 

National Fraud and Cyber Crime Reporting Centre

 or fraudulent calls will try to get personal information such as usernames, passwords, and bank details. Providing these details may lead to you being a victim of identity theft.

They try their best to look and sound genuine, but they are usually full of grammatical and spelling mistakes, or offer some type of payment or compensation from  providing personal details.

What should I do if I think I've received a scam or phishing email?

Dealing with the affairs of a loved one who has passed away can be really difficult.

That's why we've recently started working with 

If you don't want to use Settld, that's no problem. We want to make everything as straightforward as possible when you're already going through a difficult time. If you need to let us know that one of our customers has passed away, just 

 with the following information, and we'll help:

If there was no will and you're not sure who the administrator is, don't worry - just give us any information you can.

Other

Categories