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Customer support for bills

What help is available for households struggling to pay?

Smart meters: why we think they're great

Money saving, a better handle on your energy usage as well as access to great tariffs

The pros and cons of prepayment meters

Prepay can offer welcome control for some customers, but they're not right for everyone

Apply to Octopus for financial support

For Octopus Energy customers struggling to pay

What is Octopus home mini?

Meet the next generation of smart controls

Accessibility and inclusion for our customers

Here's how we make sure that Octopus Energy works well for as many people as possible