Intelligent Octopus Go: your questions answered

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Introducing Intelligent Octopus Go: Our Kraken-powered tariff specifically designed for EV drivers, controlled hassle-free via the Octopus app. Take advantage of 6+ hours of super cheap rates for your car and home.

Got an Ohme charger? Find tailored advice here.

Intelligent Octopus Flux (for home batteries)

So what is Intelligent Octopus Go?

Intelligent Octopus Go evolved from our Octopus Go smart tariff: You have access to a super low price between 11:30pm - 5:30am for the whole home, plus it smart-charges your car at the cheapest and greenest times overnight. Occasionally we'll smart charge your car outside of the off-peak window but don't worry, all smart charging is billed at the off-peak rate. To find out more, check out this handy video:

Intelligent Octopus Go will pair directly with your car or charger, using Kraken’s machine learning to find the best time to charge. Simply use the app to tell us when you need the car charged and how much charge you need and we’ll make sure it’s ready for use.

Requirements for use:

  • You’re an Octopus Energy customer (sign up here)
  • Have a smart meter we can connect to
  • A compatible EV charging system
  • A compatible iOS or Android device

You can check your eligibility on the IO signup page, and as ever please get in touch if you have any questions.

We’re expanding the cars, chargers, and operating systems compatible with Intelligent Octopus Go all the time.

General Questions

How much does Intelligent Octopus Go cost?

Our ad claims explained

Which EVs and chargers does Intelligent Octopus Go work with?

Why might I not be eligible for Intelligent Octopus Go?

Billing and Payments

How will I be billed for my charging?

How much will bump charges cost?

What happens if Intelligent Octopus Go chooses to charge my car outside of the off-peak window?

Can I use Intelligent Octopus Go with my export tariff?

How can I track my charging costs?

Can I sign up to a flexibility service if I’m on Intelligent Octopus Go?

Signing up to Intelligent Octopus Go

How do I sign up?

Which cars work with Intelligent Octopus Go?

Do I need to have a smart meter to use Intelligent Octopus Go?

What devices work with Octopus Energy

Can I connect more than one car to Intelligent Octopus Go?

Can I use Intelligent Octopus Go in more than one property?

Why haven’t I switched to the new tariff?

Why did my test charge fail?

How do I get a smart meter

Car Charging

How does Octopus charge my car intelligently?

What If I need to charge my car immediately?

Why is my car not smart charging?

What will my smart charging schedule look like?

What happens if Intelligent Octopus Go smart charges out of off-peak hours?

Why does my car start charging immediately after I plug it in?

What happens if I charge my car away from home?

What should I do if I’m not using my car for a long time?

Will Intelligent Octopus Go harm my car’s battery life?

Why isn’t my car going to sleep?

Status / Known issues

No known issues.

Published on 27th December 2024 by:

image of Phil Steele

Phil Steele

Future Technologies Evangelist

Hey I'm Constantine, welcome to Octopus Energy!

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