Switching to us
Including any questions you have about your old supplier.
Should I cancel my old supplier's Direct Debit?
Although you'll never have to pay twice for the energy you use (any overpayments are always refunded), you could find yourself with two active Direct Debits until your old supplier closes your account.
To avoid this you could cancel your old supplier's Direct Debit. This does mean that any closing credits or debits have to be made another way – by cheque, for example – so it's worth thinking about the impact of the cancellation before deciding to do it.
What can we help you with?
Hey I'm Constantine, welcome to Octopus Energy!×Close window