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Got a question about the energy crisis, high energy prices, or the price rise?

Right now the UK energy market is in crisis, prices are going up, and people - understandably - have a lot of questions. With that in mind, we’ve created a dedicated energy crisis information centre to answer all these questions (and help people access the support they need). You can click here to visit our energy crisis information centre, but to make things easier we’ve also included some of the most common questions below. 

Quick Questions:

If you're struggling, please reach out

Get in touch to discuss all the different ways we can support customers through the crisis. Our £7 million Octo Assist fund has already helped tens of thousands of customers with specialised support. If you're an Octopus customer, access our financial support tool – a quick and simple online tool which will first ask you a series of questions about your financial situation, income and expenditure so we can see what assistance best suits your circumstances.