Bulb finds new home with Octopus

Bulb Energy has found a new home with Octopus Energy. We’re taking responsibility for Bulb’s customers, providing good value for taxpayers and ending an uncertain time for Bulb’s members and team.

We’re really excited to join hands with millions of Bulb customers and teammates who’ve long shared our mission to build a cheaper, greener energy system with people at its heart.

Skip to FAQs

There’s more information for Bulb customers on their site.

I’m a Bulb customer, what does this mean for me?

Sit tight. You'll receive an email from Bulb soon with everything you need to know. They have an information page here. There’ll be no change to your service yet – you’ll be looked after by the same dedicated Bulb teams, and pay and manage your account the same way you always have.

Importantly, please don’t contact Octopus Energy about your Bulb account just yet. The Bulb team will still look after your account and the Octopus team don’t have any more information to share about Bulb’s move to Octopus.

We’ll contact you over the next few months with information about when your individual account will switch to our systems. We’ll work quickly and carefully to transition you over to Octopus, and share regular updates on this blog.

  • Your energy supply won’t be interrupted or affected in any way. You will not be cut off.
  • Any money Bulb owes you is safe and will be moved to your new Octopus account as soon as possible.
  • If you pay by Direct Debit, there’s no need to cancel it. This will continue as usual.
  • Government support schemes such as the Warm Home Discount and Energy Bills Support Scheme will continue as normal (more info on government support in the energy crisis).

We take our responsibilities very seriously. We will work unbelievably hard to deliver value for taxpayers and to look after Bulb’s staff and customers.

We started off as rivals but have always shared the same mission – driving a greener, cheaper energy system with people at the heart. We know how important this is to Bulb’s loyal customers and dedicated staff, and are determined that Octopus can provide a stable home for all.

Greg Jackson, CEO and Founder of Octopus Energy


I’m an Octopus customer, what does this mean for me?

We’re really excited to welcome Bulb members to our family, and don’t expect this to have any negative impact on Octopus customers. We’re also taking on board Bulb’s team and for now, Octopus staff will continue to look after Octopus customers and the Bulb team will look after Bulb customers.

We're one of the UK's most experienced suppliers for major customer migrations like this. People who joined us from failed supplier Avro Energy got the best customer experience of any transfer in the market this year.

And throughout the time we were bringing Avro customers over to us, we kept being there for all our customers as usual: we stayed one of the very top energy companies on Trustpilot based on over 100,000 customer reviews, and were named a Which? Recommended Provider for the fifth year in a row.



Frequently asked questions

I’m a Bulb customer, what should I do?

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Sit tight. You'll receive an email from Bulb soon with everything you need to know. There’ll be no change to your service yet – you’ll be looked after by the same dedicated Bulb teams, and pay and manage your account the same way you always have.

We’ll contact you over the next few months with information about when your individual account will switch to our systems. We’ll work quickly and carefully to transition you over to Octopus, and share regular updates on this blog.

  • Your energy supply won’t be interrupted or affected in any way. You will not be cut off.
  • Any money Bulb owes you is safe and will be moved to your new Octopus account as soon as possible.
  • If you pay by Direct Debit, there’s no need to cancel it. This will continue as usual.
  • Government support schemes such as the Warm Home Discount and Energy Bills Support Scheme will continue as normal (for more info on the schemes head here).

Please don’t contact Octopus Energy about your Bulb account just yet: the Bulb team will still look after your account and the Octopus team don’t have any more information to share about Bulb’s move to Octopus.

You'll be in safe hands throughout the transition: we're one of the UK's most experienced suppliers for major customer migrations like this. People who joined us from failed supplier Avro Energy got the best customer experience of any transfer in the market this year.

Here's what a few of our customers had to say on Twitter – one came to us from Iresa and another from Avro.

Can I switch to Octopus now?

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Bulb’s customers should sit tight to help make sure the migration is as swift and straightforward as possible for your account. You don’t need to do anything. Now that Bulb’s future has been decided and all customers will soon be migrated to Octopus systems, Bulb customers won’t be able to switch to Octopus via a referral either.

What happened to Bulb?

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In 2021, rising global gas prices sent the UK wholesale price of energy to record highs. The cost made it unsustainable for Bulb to continue operating. Read more about how the energy crisis impacted suppliers.

How does Octopus taking on Bulb help?

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All the time Bulb’s been under special administration, the government has had to buy gas and electricity for Bulb’s 1.5 million customers, without hedging, in an energy crisis.

Octopus is paying the government to take on Bulb’s customer base – believed to be more per customer than any supplier paid in taking on the 29 failed suppliers since September 2021.

In addition, taxpayers will benefit from a profit-share agreement for a period of up to 4 years, reducing the overall cost to UK taxpayers.

What are the terms of the deal?

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Octopus is paying the government a nine digit sum and in addition will be paying a high proportion of any profits made through Bulb. The total amount Octopus is paying will be in the hundreds of millions of pounds.

Find out more about Octopus Energy

What makes Octopus so Octopus? How we do right by customers while changing energy for the better.
Our green energy We're on a mission to build an affordable green energy system for the world.
Help in the energy crisis How we're helping customers in need, resources, FAQS and more

Hey I'm Constantine, welcome to Octopus Energy!

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