Octopus Energy Referral Links: Your Questions Answered

Where is my referral link?

You can get your link right now from the box below, just log in to get your referral. You can also get it from the homepage of our website.

FYI: It looks similar to this: http://share.octopus.energy/adjective-noun-number.

Do I need to create an online account to see my link?

Yes. Just go to octopus.energy and find the Account button in the top right corner of the homepage. Click on this, then follow the steps to set up your account (you must have registered to be on supply with Octopus Energy and use the same email you supplied when you first contacted us).

Once you’ve registered your account, you can log in from the homepage by clicking that same Account button in the top right hand corner.

Why don't I get the reward money if I join through a third party?

In order to offer this reward, it has to be commercially viable for us. That’s why it’s only available when your referee uses your link and signs up directly through our website.

We partner with a lot of great organisations - from switching sites like Moneysupermarket, to independent sales companies, to charitable organisations like Easyfundraising - but we have to pay these third parties for every customer who joins us through them. The extra cost associated with these new customers means that we’d actually lose money on each new customer if we offered the referral bonus as well.

We’ve seen the way loss-leading acquisition tactics play out in the energy market, and have even campaigned to prevent them. They create an unfair business model, with older customers having to subsidise the offers given to new customers. That’s why we only pay for referrals that come directly to us.

Is your new home already on supply with Octopus?

If you've just moved in and your new home is already on supply with us, unfortunately you won't get the referral credit. This is designed for homes that are completely new to Octopus. But there are plenty of perks, offers and discounts to enjoy once you've joined. If you're a smart meter customer – just make sure you've joined Octoplus, our free rewards programme! Head to your app or online dashboard to sign up.

Where can I distribute my referral code?

We love our customers using ingenuity to spread the word about Octopus, but there are a few restrictions to how you can share your link.

When do I get paid my referral credit?

Understandably, this is one of the most common questions we get asked. The answer is that credit is paid once the new user is on supply and their first month’s direct debit has been successfully taken. Our referral system automatically pays you after both these events have happened, and the whole process typically takes around four weeks (although this can be longer if the previous supplier delays the switch).

How do I know I’ve received my credit?

To see if your referral credit has been applied:

• On the app: Go to the 'Bills' tab at the bottom of the screen. Your referral credit should be displayed as REFERRAL REWARD +£50,00.
• On the website: Click on the 'Payments' tab on the left-hand side, scroll to the bottom, and select 'View My Balance History' to find your referral reward credit.

If you don’t see the credit yet, the person you referred may still be in the process of switching from their old supplier or setting up their Direct Debit.

Can I add a referral after I’ve already signed up?

If you forgot to use your friend's referral link when you signed up, just get in touch and let us know the referral code. As long as you signed up directly through our site, we'll be able to add the referral to both you and your friend's accounts.

What if I have a pre-pay meter?

If you've got a traditional pre-pay meter, sign up using your friend's referral link. Once your account is set up, get in touch with our energy specialists and ask for the referral credit - you can then either:

● Send us direct debit details, which allows us to process the referral credit as a refund that can then be used to top up your meter.

● Ask for the credit to be sent out as a key or card with £50 as pre-loaded credit.

You'll need to have signed up directly through our site so that we can add the referral to both you and your friend's accounts.

What if I have a smart pre-pay meter?

If you've got a smart pre-pay meter, sign up using your friend's referral link. Once your account is set up, get in touch with our energy specialists and ask them to add the referral credit to your smart pre-pay meter.

You'll need to have signed up directly through our site so that we can add the referral to both you and your friend's accounts.

Is there a limit to the number of people I can refer?

Nope! In fact, we have one entrepreneurial customer who’s switched over 20 people - that’s £1000 credit to their Octopus account! And since that’s an awful lot of energy, we arranged a bank transfer, so they can spend it however they want.

So, there’s nothing more to say except: go forth and disperse those referral links! And thanks again for helping us spread the Octopus Energy message. We like to think that it’s not just the account credit that has you referring friends and family to us, but that you’re a satisfied customer, happy to share your Octopus Energy experience.

As always, we’re keen to hear what we’re doing right and where we can improve, so if you do have thoughts, let us know on Twitter or Facebook.

Love and Power,