Smart tariff service status
What is this page for?
Smart tariffs are cutting-edge tech, often relying on multiple integrations between our technology (OE Tech or Kraken) and dozens of third parties (car manufacturers, chargers, other smart devices). Bugs can appear and things can break.
This page will, as much as possible, summarise any recent issues that might be useful for customers to know we are investigating. It will also include our plans for some (but not all) feature releases. A quick note, though: we adapt our plans as we go to stay as efficient as possible, so our priorities often shift.
Known problems
Date 2nd Sept
Status 
Issue NOW SOLVED: Renault systems had an outage from 1st Sept 14.00 to midday 2nd Sept meaning we were not able to charge Renault cars via IO-Go. This also means Renault customers couldn't join IO-Go for that period.
Customer action needed? No action needed as Renault have now solved the issue as of midday 2nd Sept. But email us via agile@octopus.energy if you might be affected by this.
Date 31st Aug
Status
Issue Some Streams were showing incorrect numbers on bank holiday Monday. Fixed by the end of the day.
Customer action needed? No. Your Streams progress is safe and all Streams are healthy again. If you're still concerned drop us an email at agile@octopus.energy.
Date Aug
Status 
Issue We're working on a firmware fix as some Home Mini devices drop off wifi after a few weeks.
Customer action needed? Yes. If you unplug and replug in your Mini, you should see your data within the hour! If you're still having trouble drop us a line at agile@octopus.energy and we'll be happy to help!
Roadmap
Date Aug
Update We know it's not ideal that you can only see the split up to 3 days back (although remember the statement breakdown was per month so even 3 days ago is good). We're working on making this up to yesterday, the same as smart data always has been.
Customer guidance Look out for this update in the app soon.