Smart tariff service status
What is this page for?
Smart tariffs are cutting-edge tech, often relying on multiple integrations between our technology (OE Tech or Kraken) and dozens of third parties (car manufacturers, chargers, other smart devices). Bugs can appear and things can break.
This page will, as much as possible, summarise any recent issues that might be useful for customers to know we are investigating. It will also include our plans for some (but not all) feature releases. A quick note, though: we adapt our plans as we go to stay as efficient as possible, so our priorities often shift.
Known problems
Date 7th Nov (updated 10th Nov AM)
Status 🔴🟠
Issue: INTERMITTENT: Ford are having issues with their authentication process which means Ford cars connected to IO-Go are experiencing intermittent smart charging since Sunday 7th evening. Ford have made a few changes through Mon 9th but still experiencing issues.
If you have your car charger integrated to IO-Go in order to charge your Ford car then you are not affected by this. It's only where IO-Go is directly controlling the Ford car.
Customer action needed? Check smart schedules you've been notified of and manually charge if your Ford fails to start charging.
Date Through Oct
Status 🟠
Issue: Over the past few weeks Flatpeak's integration to our API based on username/password instead of API Keys (used by all other integrations successfully) has caused password resets. We're working with Flatpeak to help them solve this issue.
Customer action needed? Yes. Reset your password and reconnect any system integrated via Flatpeak.
Date Aug
Status 🟠
Issue We're working on a firmware fix as some Home Mini devices drop off wifi after a few weeks.
Customer action needed? Yes. If you unplug and replug in your Mini, you should see your data within the hour! If you're still having trouble drop us a line at agile@octopus.energy and we'll be happy to help!
Roadmap
Date 6th Sept
Update Cost estimate is now 2 days (previously 3 days) up to date.