Smart meters at Octopus Energy

Welcome to your smart meter hub

Looking to be smart with your energy? We've got you covered - whether you’re curious about how smart meters work, want to track your energy use like a pro, or are looking for ways to lower your carbon footprint with our smart products and tariffs.

Plus, get help if your smart meter or display screen isn't working.

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Getting a smart meter: Before, during and after your install

The world of smart energy: Explore our innovative smart tariffs, products and tech.

Using your smart meter: FAQs, guides and top tips to save more.

Getting a smart meter

Get a smart meter installed Unlock the greenest, cheapest energy and earn rewards
Your smart meter installation What to expect before, during and after your install
Is your electricity meter uncertified? Everything you need to know about meter certification

Want to know more?

We've written a whole blog post about why smart meters are worth it

The world of smart energy

Discover our low carbon technologies Upgrade your home with heat pumps, solar panels and electric cars
Unlock and save on smart tariffs Get cheaper prices when it's greenest and pair smart home tech
Access rewards with Octoplus From money off your energy bills to enjoying free coffees and discount codes

Using your smart meter

Phone
Track your energy in our app See what you're using and spending at the tap of a button
Constantine
How to save money with a smart meter Find ways to slash your bills with your smart meter
How to use your IHD Track your energy usage and make more energy efficient choices

How long does it take Octopus to connect to a smart meter?

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It can take up to 14 days for us to connect to your new smart meters and In-Home Display after your installation. You don’t need to get in touch with us about this – we’re already on it. During this time, we won't be able to take automatic readings from your meter, and your In-Home Display may not work.

While we're waiting for your meter to connect, you might receive an email asking for a meter reading. You don't need to do anything if you get this email because your final meter reading from your old meter will have been taken already by our engineer.

Once your meters are fully connected, you’ll see your smart meter data in both your online account under “your meters”, and on your In-Home Display . If they aren’t there yet, it means we’re still busy connecting. If it’s been longer than 14 days, get in touch.

When will I get my bills with a smart meter?

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If you have a smart meter, you’ll receive a statement every month. If you’d like to change the date you receive your statements, get in touch to let us know.

How do I take a manual reading from a smart meter?

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Check out our ultimate guide to reading all types of smart meters

Hey I'm Constantine, welcome to Octopus Energy!

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