Smart cooling for your home
Air conditioning and air-to-air heat pumps through Octopus Trusted Partners
Looking to keep your home cooler as the weather heats up? Air conditioning and air-to-air heat pumps can help make your home more comfortable through every season, but especially in summer as temperatures soar.
We can connect you with an Octopus Trusted Partner who can talk you through your options to stay cool this summer.
What's an Octopus Trusted Partner?
Octopus Trusted Partners are independent companies that are part of our trusted partner network. They’re selected, vetted and monitored by Octopus Energy against safety, quality and customer service standards, helping more customers access smarter home technology with confidence.
When you work with an Octopus Trusted Partner, you’ll deal directly with them for your quote, survey, installation and any installation agreement - plus ongoing support. They are independent companies and not Octopus employees.
Our partners pay us an introduction fee and a commission if you choose to go ahead with an installation. This helps to make sure the Octopus Trusted Partner network continues to deliver the high standards of service we expect for our customers, at no extra cost to you.
How it works
1. Tell us about your home
Answer a few quick questions about your home and what you're interested in.
2. We’ll match you with a trusted partner
If you're happy to continue, we’ll pass your details to a suitable Octopus Trusted Partner in your area.
3. Your trusted partner will get in touch
They’ll contact you by phone or email within a few days to talk through your options and next steps.
4. Decide what works for you
There’s no obligation to go ahead. If you choose to move forward, the partner will manage the quote, survey and installation directly with you.
Ready to explore smart cooling for your home?
Tell us a bit about your property and we’ll connect you with an Octopus Trusted Partner in your area.
Frequently asked questions
We know lots of customers are looking for smarter ways to cool their homes, and we want to help more people access these technologies alongside the tech we currently offer.
We already work with our Octopus Trusted Partner network to help install heat pumps, solar panels and home batteries where we can’t directly. Expanding this to include air conditioning and air-to-air heat pumps helps more customers access cool tech across the UK.
We’ll only share your details with one Octopus Trusted Partner that we think is a good match for your home and requirements.
If for any reason they’re unable to help, we may be able to connect you with another trusted partner instead — but we’ll always speak to you first before doing that.
If you choose to go ahead with an installation from an Octopus Trusted Partner, your agreement will be directly with them, so any questions or concerns about your quote, installation, workmanship or aftercare should be raised with them directly.
Octopus Trusted Partners are independent companies selected, vetted and monitored by Octopus Energy against safety, quality and customer-service standards. They are not Octopus employees, and Octopus is not a party to your installation contract.
We monitor partner performance to help maintain high standards across the network. Where a partner no longer meets those standards, we can take action, including removing them from the network.
Before you agree to any work, please make sure you’re happy with the partner, their proposal, the specification, pricing, terms and aftercare arrangements.
If something doesn’t go to plan, your partner is responsible for handling and resolving it with you under their own complaints process.
If you've exhausted the partner's complaints process and have serious concerns about how your experience has been handled, you can contact us at trusted.partners@octopusenergy.group.
If we introduce you to an Octopus Trusted Partner they will pay Octopus an introduction fee. Then, if you go ahead with an installation they’ll also pay us commission. There’s no extra cost to you.
These fees help us run and monitor the Octopus Trusted Partner network, so we can keep working with independent businesses that meet the high safety, quality and customer service standards we have for our own customers.