How to re-connect your Octopus Charge to Wi-Fi

If you've changed Wi-Fi router or internet provider, and your Octopus Charge has been disconnected from the internet, this is the guide for you. Follow the steps below to re-establish your Wi-Fi connection and get your Octopus Charge back online.

Step 1: Open the Octopus Energy app and tap the 'Devices' tab at the bottom of the screen

Mobile app screen showing device connectivity options, including Octopus Cosy and Octopus Charge, with support and add device options.

Step 2: Select 'Octopus Charge' from under 'My Devices'

Device screen with "No EV connected" message, boost charge button, charging preferences set at 7:30 and +80%, and charge insights option.

Step 3: Tap the cog icon in the top right corner to open the Octopus charge settings

Step 4: Choose ‘Update Wi-Fi network’ from the list of options

Instructions for updating Wi-Fi: press black button on Octopus Charge for 5 seconds. When light flashes blue, connect via Bluetooth.

Step 5: Follow the onscreen instructions to connect Octopus Charge to Wi-Fi.

Tip: You’ll need the mobile device you’re using to be on the same 2.4gHz network that you want your Octopus Charge to connect to.