Octoplus Monday Scratchcard: Terms and Conditions
1. Promoter
Octopus Energy Limited (“Promoter”) is a company incorporated and registered in England and Wales (company number 09263424) with registered office at UK House, 5th Floor, 164–182 Oxford Street, London, W1D 1NN. The Promoter is responsible for operating the game mechanic, administering the Octoplus Scratchcard promotion (“Promotion”) as well as notifying winners, and fulfilling prizes.
By entering the Promotion, entrants agree to be bound by these Terms and Conditions (the “T&Cs”).
Each Monday there will be a chance to take part in the Promotion from 00:01 to 23.59 (“Promotional Period”). The Promoter reserves the right to:
end the Promotion early where all prizes and treats (prizes and treats can consist of something free, a reward or a discount) (“Prizes and Treats”) have been allocated; or extend or amend the Promotional Period for legal, regulatory, technical or operational reasons.
Any such change will be communicated to entrants where reasonably practicable.
2. Eligibility
No purchase is necessary to enter the Promotion. Participation is free of charge and entrants are not required to pay anything beyond the cost of their normal energy supply and as long as they comply with the Octoplus requirements a) have a smart meter b) have an active monthly direct debit in place (unless you have a smart prepayment meter).
The cost of energy supplied by the Promoter is not increased by reason of the Promotion.
The Promotion is open to individuals who:
are aged 18 years or over at the time of entry;
are residents of Great Britain (England, Scotland and Wales);
meet the qualifying criteria set out in clause 3; and
comply with these T&Cs at all times.
3. Qualifying Criteria & Participation
Entrants must be an active Octopus Energy customer with at least one registered fuel (gas and/or electricity), be opted in to Octoplus and meet the Octoplus eligibility requirements to access the Promotion.
The Promoter reserves the right to request proof of eligibility and may disqualify any entrant who cannot provide such proof.
Customers will receive one (1) play per customer each Monday during the Promotional Period.
If a customer has multiple energy accounts in the same portfolio, and each account is enrolled in Octoplus, they will receive one (1) play per enrolled account each week.
Plays must take place within the Promotional Period any plays not utilised will be forfeited for that week and can not be reinstated. Plays are non-transferable and non-exchangeable.
The maximum number of Prizes and Treats a single customer may win is one (1) per Octoplus account per week.
4. How to Enter
To participate, eligible customers must:
a. Log into their Octopus Energy account via the app;
b. Navigate to the Octoplus Promotion;
c. Use an available play by clicking Scratch Now;
d. The Promotion is app use only.
Each Play constitutes one entry (“Play”) in the Promotional Period.
Upon scratching the digital Scratchcard, entrants will be notified instantly of the outcome, whether they have won or have not won.
Failure to use a play when available may result in loss of the opportunity to participate for that week.
Entries received after the Promotional Period has ended will be ineligible.
Only entries that fully comply with these T&Cs will constitute a valid entry (“Valid Entry”).
5. Prizes and Treats
The Promoter reserves the right to substitute any Prizes and Treats with an alternative of equal or greater value and vary Prize distribution where necessary.
If a customer receives a ‘no win’ outcome, no further action is required, and they may play again in the next eligible Promotional Period, the following Monday.
If a Prize or Treat is won, the customer will have until the end of the day to accept or reject it:
If rejected, the Prize or Treat will be immediately forfeited and cannot be reclaimed, exchanged, or reinstated.
If accepted, the Prize or Treat must be claimed during the Promotional Period on which it was won (end of the day). Any Treat not claimed within this timeframe will expire and be forfeited. Expired Prize or Treats cannot be reinstated.
Customers must activate their Prize or Treat by clicking the [‘Activate offer’] call-to-action, which will reveal the Prize or Treat.
The reveal period will expire at the end of the Promotional Period. Where a customer has not accessed the reveal page or claimed the Prize or Treat within this period, it will be forfeited and the Promoter shall be under no obligation to reissue it.
Once claimed, the Prize or Treat must be redeemed by the expiry date displayed on the Prize or Treat, unless otherwise stated. Full redemption instructions (e.g. QR code, voucher code, in-store or online use) will be provided at the point of claim.
All Prizes and Treats will be fulfilled to winners via the Octoplus platform; additional partner-specific redemption steps may be required to redeem the Prize or Treat.
All Prizes or Treats are subject to any additional partner-specific terms provided at the point of redemption.
7. Fraud, Abuse, and Disqualification
The Promoter reserves the right to disqualify any entrant suspected of fraud, abuse, or misconduct or invalidate winnings where manipulation is identified.
Prohibited behaviour includes but is not limited to, exploiting technical or system vulnerabilities and attempting to manipulate the outcome of the Promotion.
Where fraud or abuse is suspected, the Promoter may:
Suspend the customer’s Octoplus account;
Withhold Prizes or Treats;
Recover any Prizes or Treats already awarded.
8. Liability
The Promoter accepts no responsibility for lost, delayed, or incomplete entries due to technical issues or system, network, or third-party failures.
The Promoter is not liable for any failure to perform its obligations under these T&Cs caused by circumstances beyond its reasonable control. Where a technical or systems error causes an erroneous outcome (including, without limitation, the display of an inaccurate winning result), the Promoter reserves the right to void the affected play and award the entrant a replacement play in lieu of.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
To the fullest extent permitted by law, the Promoter shall not be liable for any indirect or consequential losses, including but not limited to loss of profits, revenue or business, any losses arising from circumstances beyond their reasonable control, or any issues relating to products or services supplied by third parties.
9. Data Protection
Personal data will be processed for the purpose of:
Administering the Promotion;
Prize and Treat fulfilment;
Customer verification.
The Promoter’s privacy policy shall apply to any data collected and processed in connection with this Promotion and can be found at http://octopus.energy/privacy.
The Prize claim procedure is hosted and managed by the Marketing Lounge Partnership (“MLP”) on behalf of the Promotor. Each Prize or Treat will have its own terms and conditions that apply to it, which will be made available to you at the point of redemption.
MLP’s privacy policy can be found at octoplusrewards.co.uk.
The Promoter will share your personal data with MLP strictly to the extent necessary to process, verify and issue the Prize or Treat and to answer any queries related specifically to Octoplus. By signing up to Octoplus, you agree to your information being used and shared in this way.
10. Governing Law and Jurisdiction
These T&Cs and Conditions are governed by the laws of England and Wales.
Participants may bring claims in:
English courts; or
Scottish courts if resident in Scotland.
11. Complaints and Contact
The Promoter’s decision is final and binding in all matters relating to the Promotion.
If you have any questions or complaints about the Promotion, please contact the Promoter at [email] or by post to the registered address at UK House, 5th Floor, 164–182 Oxford Street, London, W1D 1NN. The Promoter aims to acknowledge complaints within five (5) working days.
These T&Cs and Conditions were last updated on 19.06.2026