Including any questions you have about your old supplier.

I’m trying to use my email address but it won’t let me because I already use it for my domestic account?

For the purpose of signing up, please use an alternative email address (if you do not have one, try adding 'VOID' into the body of your email address e.g. ''). Then once you have done this and signed up, please get in touch and we will correct the email address for you on our systems.

What can we help you with?

Hey I'm Constantine, welcome to Octopus Energy!