What is a smart meter and can I have one?
What are smart meters?
Smart meters are the next generation of metering technology.
We're only installing the latest generation of gas and electricity smart meters, also known as SMETS2 smart meters.
Smart meters automatically record how much energy you use, removing the need for you to take manual readings.
This means no more estimated bills, and access to innovative smart tariffs where you could get electricity for less!
Can I have one?
We release thousands of new appointments every week.
Once you've registered your interest, we'll send you an email when we have appointments available in your area.
You can also head to your online account to get booked in - you'll need to choose a date and time that works for you, and we'll sort the rest!
Why wouldn't I be able to have a smart meter installed?
If you have a complex meter set up, like a CT electricity meter.
Is there anything that may impact smart functionality?
If your home does not have a strong enough signal (WAN or Wider Area Network) to connect to the smart meter network.
This is due to the area you live in and the location of the meter. In these cases, we are working with DCC and the government to improve the options available for WAN so more homes can have smart connectivity.
If the distance between your meters is far apart or if there are thick walls between your meters:
Your electricity meter, gas meter, and In-Home Display will all communicate with each other via something called the Home Area Network (HAN). Some properties might require additional equipment to help extend the range of the HAN to connect all of the smart metering devices.