How do I reconnect my Smart Pay As You Go meter after being disconnected?

You can reconnect your supply via your In-Home Display (IHD, the small screen included with a smart meter install), and also on the meter itself.

If you can't get your meter working after following the instructions here, there's some last tips here. Otherwise get in touch so we can help.

Reconnecting supply via your In-Home Display (IHD)

Note: you can only reconnect your electricity meter from your IHD. You can only arm your gas meter, but you will still need to physically press buttons on the gas meter for your supply to reactivate.

Chameleon 6 / 7

1. Press the Menu button and scroll to "Activate".

2. Press "Yes".

3. Press "Continue".

4. Your supply should reconnect.

Chameleon 3

1. Press OK, then scroll to "Activate electricity supply".

2. Press "OK".

3. Press "Home".

4. Your supply should reconnect.

Geo Touchbutton

1. A notification should appear when you have been off supply and the meter is now ready to reconnect.

2. Select "Home".

3. Select "Prepay".

4. Select "Enable supply".

5. Select "Yes" to enable supply.

6. Your supply should reconnect.

Reconnecting supply via your meter

Secure

Electricity & Gas

1. Press the buttons on the meter in the following order: A, B, A, B.

Itron

Electricity & Gas

1. Press orange ‘Select’ button to switch on the display.

2. The screen will display ‘Supply reconnect. Confirm?’

3. Press the orange button to reconnect the supply, you will then hear a clicking sound, this is the supply reconnecting.

4. The supply should now be reconnected.

EDMI

Electricity

1. Press and hold the ‘OK’ button. This will bring up the main menu.

2. Press and hold the ‘OK’ button. You’ll see a screen that says ‘Prepay’.

3. Keep pressing ‘OK’ to scroll through the screens until you see the ‘Info - Supply’ screen. Press and hold ‘OK’ to confirm.

4. Press and hold the ‘OK’ button one more time to switch your electricity supply back on. When your supply has been reconnected, you’ll see a message saying ‘Enabled’.

Gas

1. Make sure the gas is turned off on any hobs or other appliances in your home before reconnecting your meter.

2. If you can, also turn your gas emergency cut off valve to the OFF position before reconnecting your meter. Read how to do that here.

3. Hold the OK button to turn the screen on.

4. When the screen comes on, press the OK button until you get a screen that says "Armed, enable?"

5. Press and hold the OK button until "enabled" appears on the screen.

6. If you turned it off, turn your gas cut off valve back into the ON position.

Landis & Gyr

Electricity

1. Make sure any sensitive or important electrical devices are turned off and / or unplugged before reconnecting your meter.

2. Press the A button twice, you should see "Press B for Elec".

3. Press B once.

4. The screen should show "En supply? A=No B=Yes".

5. Press B once.

6. The screen should show "Supply enabled".

Gas

1. Make sure the gas is turned off on any hobs or other appliances in your home before reconnecting your meter.

2. If you can, also turn your gas emergency cut off valve to the OFF position before reconnecting your meter. Read how to do that here.

3. Wake up the gas meter by pressing either button.

4. Press the B button once and you should see "Appliances off? Hold A for gas".

5. Press and hold the A button until you see "Release A for gas".

6. Release the button and wait for the supply to reconnect - this may take up to 60 seconds.

7. If you turned it off, turn your gas cut off valve back into the ON position.

Kaifa

Electricity

1. Make sure any sensitive or important electrical devices are turned off and / or unplugged before reconnecting your meter.

2. Press either button to wake up the meter screen.

3. You should see "disconnected, press any button to reconnect".

4. Press either button once.

5. Your supply should come back on.

Honeywell

Electricity

1. Ensure appliances are switched off

2. Ensure that the meter has been topped up enough to allow at least a £1 credit balance

3. Press the lower button and the screen will illuminate

4. Keep pressing the lower button until the screen SUPPLY appears

5. Press upper button to select this option

6. The message SUPPLY STATE ARMED will appear

7. Hold the upper and lower buttons together until the meter clicks

8. Then SUPPLY STATE ENABLED will appear, and supply will come back on

Gas

1. Ensure all gas appliances are OFF

2. Ensure a top-up has been made, enough to get the meter into at least £1 credit

3. Hold the middle button to turn on the supply (it may take a moment since the meter will conduct a gas flow check to check for gas leaks or if any appliances have been left on)

4. If the flow is too high the supply will remain OFF

Aclara/Flonidan Meters

Electricity & Gas

1. You should see the relay icon flashing in the bottom right hand corner, meaning that supply is not connected. Press and hold buttons A and B at the same time.

2. You should hear a clicking noise and the screen should return to the default menu. In the bottom right hand corner, you should now see that the icon is now reconnected. This means that supply has now been turned back on.