Why isn’t my smart meter’s In-Home Display (IHD) screen working?

We're sorry to hear you're having problems with your In-Home Display – don't worry, these issues are common and often easy to fix. Before calling out a technician, try these steps:

1. Check your IHD’s power: Ensure the device is plugged in and the batteries are fresh.

2. Reset your IHD: Try holding the reset button for 10 seconds to restart the screen.

3. Check your Wi-Fi: Make sure the IHD is within range of your smart meter and connected to Wi-Fi.

4. Check the display settings: Ensure the contrast and brightness settings on the IHD are turned up – a very low setting can make the screen appear blank.

5. Reposition the IHD: Place the display closer to your smart meter to improve signal strength.

Still need help? Visit our IHD clinic for further support.