Got a question about the energy crisis, high energy prices, or the price rise?

Right now the UK energy market is in crisis, prices are going up, and people - understandably - have a lot of questions. With that in mind, we’ve created a dedicated energy crisis information centre to answer all these questions (and help people access the support they need). You can click here to visit our energy crisis information centre, but to make things easier we’ve also included some of the most common questions below. 

Quick Questions:

• How can Octopus support you if you're struggling to pay?

• Are energy suppliers like Octopus making a massive profit right now?

• How can I save money on my energy bill?

• Why can’t energy suppliers charge less?

• How do I know Octopus won't go bust?

• Why would a supplier with 100% green tariffs be impacted by fossil fuels prices?

• Why are standing charges increasing, not just unit rates?

• How does the government's £400 Cost of Living support work?

• How does the Government's £2,500 Energy Price Guarantee work?

• Is the £2,500 figure from Ofgem the maximum price I can pay for energy?

• What if I keep getting into debt?

If you're struggling, please reach out

Get in touch to discuss all the different ways we can support customers through the crisis. Our £7 million Octo Assist fund has already helped tens of thousands of customers with specialised support. If you're an Octopus customer, access our financial support tool – a quick and simple online tool which will first ask you a series of questions about your financial situation, income and expenditure so we can see what assistance best suits your circumstances.