Speak to a solar specialist
Chat to one of our solar experts for advice on home solar panel and battery installation, with no strings attached.
Email us
solar@octopus.energy
Our team are available to answer any questions, Monday - Friday.
Call us
0808 196 6842
Phone lines are open 9am - 5pm Monday to Thursday, and 9am - 4pm on Friday.
Call us: 0808 196 6842
Email: solar-aftercare@octopusenergy.services
(Our solar aftercare phone line is open 8am – 6pm Monday to Saturday, 10am - 6pm Sunday, and we answer emails 7 days a week)
For the fastest response, fill out this form to raise any issues. Alternatively, you can email us on solar@octopus.energy or call 0808 196 6842.
If you require extra help with setting up your export tariff and supply, please email export@octopus.energy.
Check out our full complaints procedure here.
Please note, if you’re having problems with a solar system that wasn’t installed by us, please seek advice directly from the manufacturer.