A little change on your online account

Donate to charity on your bill

You can now give to charity through your Octopus bills.

We’re trialling a new account feature that lets you round up your bill to make a small monthly donation to three great organisations: National Energy Action, Renewable World, and Papyrus.

Head to your dashboard to try it now (scroll a bit and you'll find more info just below your balance and account action links).

Throughout the energy crisis, we’ve seen an overwhelming amount of the generosity from our customers. People contact us daily to ask how they can donate account credit, solar export payments etc to fellow customers struggling with bills. We’re putting serious thought into how we may be able to do that directly. But right now, we also wanted to try this simple way to make a positive impact on every bill.

Choose a donation level through your online account, and we’ll add it as a charge on each of your monthly bills. Your donation will be split between National Energy Action, who combat fuel poverty in the UK, Papyrus, dedicated to preventing youth suicide, and Renewable World, who use renewable energy to address poverty globally.

There’s no pressure to do it, and if you choose to and then change your mind, you can opt out at any time.

If you would like to try it though, head to your dashboard to try it now (scroll a bit and you'll find more info just below your balance and account action links).

A screenshot of the Octopus Energy account showing the new feature on the dashboard. Scroll down below your balance at octopus.energy/dashboard and you'll find a prompt called 'A little change'
A screenshot of the Octopus Energy account showing the new feature in action – how you set your donation level and opt in.

Here's where you can find our new feature on your dashboard, and how you opt in and choose your donation level

Published on 9th February 2022 by:

image of Pete Miller

Pete Miller

Head of Customer Experience

Hey I'm Constantine, welcome to Octopus Energy!

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