October 8th was World Octopus Day.

It will work the same way our referrals always have. All of our customers receive a referral link when joining. When they recommend a friend to Octopus with their link both our customer and the friend they refer get £50. For 8 days only friends that are being referred now get £100 when they sign up (our customers referring their friends still get £50 too!)

Understandably, this is one of the most common questions we get asked. The answer is that credit is paid once the new user is on supply and their first month’s direct debit has been successfully taken. Our referral system automatically pays you after both these events have happened, and the whole process typically takes up to four weeks (although this can be longer if the previous supplier delays the switch).

YES!

We love our customers using ingenuity to spread the word about Octopus, but there are a few restrictions to how you can share your link.

1. You can’t spam third party sites with it, such as adding it to your TrustPilot review – it’s against their regulations, and we get contacted with a request to move it every time it happens.
2. No paid ads. It's great that you love us so much that you're willing to pay to spread the word. But, if you pay for ads you're really not sharing with friends and family and our advertising costs also increase.
3. Your code is designed for you to share with people you know, so go mad on your own Facebook page (but not really in the comments of our Facebook page... you're kind of preaching to the choir), pin it to the top of your Twitter page, etc. Please don’t spam our Twitter page, it’s an important place for people to come for help, and we ask that you only share links if someone has asked for a specific recommendation about signing up (and then it’s fastest finger first).
4. We also feel a bit awkward about you setting up accounts or profiles that use our name or branding and which might indicate you’re an official Octopus account, or affiliated with us – our customers need to know what is ‘us’ and don’t take information from the unofficial sources.

Log onto your account and view your dashboard, which will show your latest account balance. Below this is a button to view your balance history, which will show any credit as +£50 from Octopus Energy (it will be +£100 for new customers signing up during the 8 days after World Octopus Day). If it isn't there yet, it's likely that the person referred is either still waiting to leave their old supplier or is in the process of setting up their Direct Debit.

Nope! In fact, we have one entrepreneurial customer who’s switched over 20 people - that’s £1000 credit to their Octopus account! And since that’s an awful lot of energy, we arranged a bank transfer, so they can spend it however they want.

So, there’s nothing more to say except: go forth and disperse those referral links! And thanks again for helping us spread the Octopus Energy message. We like to think that it’s not just the account credit that has you referring friends and family to us, but that you’re a satisfied customer, happy to share your Octopus Energy experience.