Welcome to the Solar and Battery Hub
Support after installation
Troubleshooting and support for Octopus installation customers
Moved into a home with solar panels?
Help with your new system for non-Octopus installations
Interested in an Octopus solar installation?
Installation, costs & how it works
All you need to know about solar installation with Octopus
All about solar power
How do solar panels work & why are they so awesome
Frequently asked questions
Answers to all of your questions on solar and battery installation
Solar costs and savings
How much can I save with solar?
Get the full details on our smart tariffs and average savings
Save on solar with cashback from your bank
Get up to £2,000 cashback from your bank when you get solar and a battery
How to spread the cost with 0% finance
Find out what's happening in the solar sphere
Kevin reviews his solar & battery system
In 1 year, Kevin saved £820 & generated more power than he’s used. Find out how.
Solar powered soulmates 💖
How Keith & Elizabeth made their house a home with solar & a heat pump
Contact us
If you're looking for help with your heat pump, find guides and troubleshooting for Cosy heat pumps here, and Daikin here.
If you can't find what you're looking for, the quickest and easiest way to get hold of us is to send an email to after-care@octopusenergy.services. We answer emails 7 days a week, so we’ll get back to you ASAP. You can also ring our freephone helpline on 0808 175 1696, open 8am – 8pm Monday to Saturday, 10am - 6pm Sunday. There are other ways to get in touch too.
If you'd like to make a complaint, find our complaints procedure here.