Octopus Trusted Partners FAQs
As we’ve been building our community of Octopus Trusted Partners, we’ve put together a set of Frequently Asked Questions. We’ll be adding to these so make sure you save this page and check back when you need anything. We’d love to hear from you if there’s anything you’d like us to answer.
The best way to get in touch with us is by using our team email address. This address is monitored by the whole team so it’s the quickest and easiest way to get a response.
Frequently asked questions
How are OTP’s referred to Octopus customers?
When we can’t help a customer with their install, we share the details of three Octopus Trusted Partners who can help them.
We’re currently surveying our customers to better understand how they’d like to be introduced to our partners so that we can deliver the best experience possible.
What conversion rate can I expect?
It’s impossible to answer this for individual businesses. Conversion rate will be based on a number of factors driven by the customer, such as their interest in your business, their readiness to buy, and how easy it is for them to get a quote with you.
To maximise the sales opportunity and improve your conversion rate consider setting up a dedicated landing page (which you can share with us), responding quickly, and a simple quote journey, allowing the customer to get the information they need to make a decision quickly and easily.
A dedicated Octopus Trusted Partner landing page on your website is a great way for you to advertise that you’re a part of our community and let potential customers know why you’re a great choice for their installation needs. It'll also help you monitor the number of visits to the page, in addition to our click-through figures. You can then experiment with what works best in driving these customers to get a quote from you.
How do I use my referral code?
In your welcome email and at the top of your monthly email update you'll find your individual referral code to share with your customers. When a customer signs up using your unique referral code, we can track that switch back to your business.
As an Octopus Trusted Partner, Octopus will pay you £75 for any new customers that switch to one of Octopus’ energy tariffs and the customer will get £50. New customers must be on supply with us and have had their first Direct Debit taken before they will be eligible to receive their bill credit or switch to any of our Smart or Intelligent Tariffs.
How do I get paid for customer referrals to Octopus Energy?
We’ll send a monthly report (via email) showing how many referred customers went live that month. You can then invoice us at £75 + VAT per referral.
Please send an invoice to invoices-oe@octoenergy.com addressed to:
Octopus Energy Limited
UK House
5th Floor
164-182 Oxford Street
London
United Kingdom
W1D 1NN
When will I get my Welcome Packs?
We've now sent out the packs for the majority of our early joiners. There was a slight delay in sending out Welcome Packs initially due to a delay in a shipment of Octopus plushy toys - no installer van would be complete without an Octopus plushy!
Newly onboarded businesses will receive packs 2-4 weeks after we set you live on the system.
Can I get more customer referral leaflets?
We’ll send out an initial supply of leaflets with our Welcome Packs. If you need more, please let us know. We’ll also be sending out PDF versions of the leaflet soon.
How do I update my business details?
If you need to change anything please email the details to trusted.partners@octopusenergy.group and we’ll arrange to change it.
Hey I'm Constantine, welcome to Octopus Energy!
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