Help and FAQs
Need energy help from Octopus Energy? You've come to the right place
Smell gas or suspect a leak?
Call the National Gas Emergency Helpline on 0800 111 999.
Experiencing power cuts?
Call 105 (free) to get help and advice from your local network operator.
Are you an existing Octopus Energy customer?
You can manage almost everything to do with your account straight from your online account. See your bills, update payment and personal details, check your tariff, submit meter readings and so much more.
Contact us for support
At Octopus Energy, we're even here to help those who aren't our customers (yet).
That's why we use our expert knowledge to provide up-to-date information on topics such as the current energy crisis, detailed information on our range of energy tariffs, and we even answer those niggling questions you have stopping you from switching to us.